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Skills

  • Team management
  • Client Retention Strategies
  • Recipes and menu planning
  • Cash handling accuracy
  • Inventory organization
  • Team collaboration
  • First Aid/CPR
  • Food preparation
  • Client relationship building
  • Food portioning

Work Experiences

  • Accurately handled complex customer orders.
  • Checked the kitchen equipment and appliances 4 times per week to make sure they were working properly.
  • Allowed for quicker service.
  • Built lasting relationships.
  • Provided product information and menu item explanations in consideration of dietary restrictions.
  • Adjusted sales strategy for high temperatures.
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Taught team members how to follow instructions when making sandwiches and other foods.
  • Addressed product quality and service issues.
  • Addressed customer allergies and sensitive dietary needs by offering alternative menu items, resulting in positive feedback from 7 clients.

Summaries

  • Achieved a 35% increase in seasonal sales.
  • Accomplished at training and mentoring new beverage cart staff, cutting onboarding time by 4 days and improving overall team service quality.
  • To provide excellent service, I'm used to paying close attention to the smallest details and maintaining a strong commitment to quality.
  • Interacting with guests to determine specific needs and completing food preparation tasks to meet demand is second nature to me.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.
  • Applied effective upselling tactics.
  • With a strong work ethic, he is laser-focused.
  • Within Miscellaneous, senior Beverage Cart Girl and outstanding performer in workflow optimization and data analysis.
  • Altered product offerings to maximize profits.

Accomplishments

  • Utilized a mobile point-of-sale system to process orders swiftly, reducing wait times by 61%.
  • Successfully completed ServSafe certification, ensuring all health and safety standards were met to further enhance the customer experience.
  • Proactively addressed customer complaints, resolving issues swiftly and enhancing customer loyalty by 26%.
  • Demonstrated strong cash handling skills and maintained a clean and organized cash drawer with zero errors across 5 shifts.
  • Worked with management to implement eco-friendly beverage packaging solutions, resulting in a reduction of non-recyclable waste by 60%.
  • Maintained a positive and helpful attitude with customers, as reflected by a 37% improvement in customer feedback scores.
  • Trained new team members on beverage cart operations, ensuring consistency and customer satisfaction.
  • Addressed customer allergies and sensitive dietary needs by offering alternative menu items, receiving positive feedback from 9 clients.
  • Led initiative to integrate digital payment methods, resulting in faster checkout times and an increase in customer satisfaction by 63%.
  • Recommended beverage pairings to customers based on their preferences, contributing to an increase in beverage sales by 35%.

Affiliations

  • International Events or Tours Coordinator Network
  • National Association of Social Workers
  • Clubhouse Services and Beverage Association
  • Toastmasters
  • Club Management Association of America (CMAA)
  • Society of Human Resource Management
  • Local Liquor Licensing Council
  • National Restaurant Association
  • Rotary International
  • Food & Beverage Managers Association (FBMA)

Certifications

  • Certified Hospitality Professional (CHP)
  • CompTIA Security+
  • Customer Experience Certificate by Brightline
  • Certified Beverage Specialist by Brightline
  • Certified Sales Professional (CSP)
  • Certified Bartender by program
  • Hospitality and Tourism Management Certificate by system
  • Customer Service Excellence Certification by category
  • Certified Tourism Ambassador (CTA) by Summit Group
  • Point of Sale Systems Certification by standard

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