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Skills

  • Budgets
  • Problem resolution
  • Mac systems
  • Team building
  • Data recovery
  • Digital transformation consulting
  • Process improvement
  • TCP/IP
  • Financial Reporting Optimization
  • Team management

Work Experiences

  • Assessed financial reporting systems.
  • Achieved a 58% increase in lead conversions.
  • Achieved results in one year.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Achieved a $14 ROI within 7 months.
  • Achieved 20% growth in new client acquisitions.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Achieved 19% adoption in two years.
  • Increased company revenue by 10% beyond the past year targets by upselling products and services.
  • Used process improvement and risk assessment to maintain servers and systems, ensuring that networks remained fully operational during peak periods.

Summaries

  • Competent Certified Consultant with experience assisting framework users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Adept at managing a diverse portfolio of clients.
  • Adept at managing a diverse portfolio of clients, fostering relationships that lead to an average 24% increase in client retention over the past year.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Within Miscellaneous, senior Certified Consultant and outstanding performer in process improvement and workflow optimization.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved revenue growth by 2017.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 53% higher efficiencies across key departments.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.

Accomplishments

  • Orchestrated the implementation of SAP ERP system across 16 departments, improving data tracking and project management.
  • Documented and resolved standard which led to procedure.
  • Collaborated with digital marketing team to streamline customer experience, driving a 81% boost in conversion rates.
  • Facilitated workshops for 3 employees, leading to a 65% improvement in workflow optimization.
  • Boosted team productivity by 79% through the introduction of agile methodologies and tools such as Adobe Creative Suite.
  • Supported process overhaul in marketing, leading to a 40% faster turnaround on priority projects.
  • Guided the digital innovation team, enhancing application performance and reducing system errors by 80%.
  • Led ERP system implementation, reducing manual processes by 21% and improving data accuracy by 28%.
  • Constructed a detailed risk mitigation plan during core system migration, resulting in no data loss and enhanced security by 66%.
  • Implemented change management strategies, resulting in a 54% improvement in employee software adoption rates.

Affiliations

  • Customer Relationship Management Forum
  • American Society of Safety Professionals
  • American Marketing Association
  • International Institute of Business Analysis (IIBA)
  • Lions Club
  • Association for Computing Machinery
  • ERP System User Group Asana
  • Global Association of Risk Professionals (GARP)
  • Society of Women Engineers
  • Risk Management Association (RMA)

Certifications

  • AWS Certified Solutions Architect – Professional
  • Salesforce Certified Administrator
  • TOGAF 9 Certified Enterprise Architect
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Salesforce
  • CompTIA Security+
  • Professional Certified Marketer (PCM)
  • Certified Business Analysis Professional (CBAP)
  • Certified Management Consultant (CMC) by metric

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