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Skills

  • Conflict resolution
  • Regulatory compliance
  • Financial aid processing
  • Financial analysis aptitude
  • Relationship development
  • Attention to detail
  • FAFSA completion support
  • MS Office
  • Discrepancy resolution
  • Grant administration

Work Experiences

  • Transported Salesforce to 6 months customer locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Successfully closed an average of 5 loans every month.
  • Answered 5 calls per one year to help customers with their questions and concerns.
  • Administered federal and state grant programs.
  • Administered federal and state grant programs, ensuring distribution of $6 in compliance with Title IV regulations.
  • Aided senior credit officers in the processing of complex loan applications.
  • Achieved a 48% reduction in student loan default rates.
  • Addressed aid eligibility discrepancies.

Summaries

  • Consistently achieved 71% reduction in review times.
  • Collaborated with admissions, enrollment, and IT departments.
  • Decreased application review time by 27%.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Adept at enhancing efficiency through software solutions.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Accomplished Financial Aid Processor with expertise in federal and state financial aid programs. Implemented an online counseling portal, reducing in-person appointments by 47% and improving student accessibility.
  • Committed Financial Aid Processor with experience streamlining internal operations, developing key reporting tools, and providing exceptional student service. Improved the application review process, cutting processing times by three years.
  • Addressed compliance with federal financial aid regulations.

Accomplishments

  • Developed comprehensive workflows for financial aid audits, ensuring 100% compliance with federal regulations, leading to successful institutional audits.
  • Processed financial aid documents within strict deadlines, maintaining 64% accuracy in eligibility assessment and award calculation.
  • Resolved student financial aid issues quickly and effectively, reducing processing time by 6 months and improving overall departmental efficiency.
  • Audited student accounts and resolved discrepancies, leading to an increase in compliance with financial aid policies by 74%.
  • Increased staff efficiency by redesigning job workflows and integrating new technologies, which shortened processing cycles by the past year.
  • Provided accurate and timely guidance to students and parents on financial aid packages, including grants, loans, and scholarships, improving overall client satisfaction by 42%.
  • Administered federal, state, and institutional grants, overseeing distribution of $6 in funds to eligible students while maintaining compliance with all regulatory requirements.
  • Led a team of 9 processors responsible for the successful distribution of $17 in financial aid across 2 academic terms at Raleigh.
  • Implemented streamlined verification processes that increased aid application approval rates by 82% while decreasing processing errors by 72%.
  • Performed quality checks and verification on financial aid applications, reducing the rejection rate on student loans and grants by 37%.

Affiliations

  • Society of Women Engineers
  • Contributions as a FAFSA Awareness Campaign Volunteer
  • International Association of Administrative Professionals
  • Council for the Accreditation of Educator Preparation (CAEP)
  • Toastmasters
  • Attendee of Higher Education Policy Summit (2019)
  • National College Access Network (NCAN)
  • American Marketing Association
  • American Education Research Association (AERA)
  • Project Management Institute

Certifications

  • Project Management Professional (PMP)
  • Higher Education Loan Management System (HELMs) Training
  • Certified in Student Loan Account Reconciliation
  • Certified Business Analysis Professional (CBAP)
  • Certified Education Finance Specialist (CEFS)
  • Certified Specialist in Loan Servicing and Default Management
  • ServSafe
  • CompTIA A+ Technician
  • Certified Higher Education Professional (CHEP)
  • Certified Compliance and Ethics Professional (CCEP)

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