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Skills

  • Business operations
  • Business development expertise
  • Supply Chain Management
  • Staff management
  • Contract negotiation
  • Bank security expert
  • Revenue generation
  • Operational improvement
  • Conflict resolution
  • Time management

Work Experiences

  • Coached departmental managers to improve operational efficiencies, resulting in Employee of the Year within 2017 for customer service and fulfillment.
  • Contributed to branch stability.
  • Achieved a 74% increase in productivity.
  • Contributed to a 55% year-over-year improvement in branch performance.
  • Aligned goals across departments.
  • Achieved a 51% increase in branch compliance with safety procedures.
  • Collaboratively developed and initiated an employee recognition program that decreased absenteeism by 49% and increased overall workplace satisfaction.
  • Bolstered client satisfaction and loyalty.
  • Accelerated cross-functional communication efforts.
  • Achieved a 54% compliance rate.

Summaries

  • Ambitious banker with extensive experience in bank leadership, fraud detection, and teller operations.
  • Achieved consistent KPI growth.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Bolstered team morale through targeted engagement strategies.
  • Achieved standard audit findings.
  • To meet and exceed business financial goals, successfully optimizes frameworks and cultivates cohesive teams.
  • Highly skilled at building and leading high-performance teams that focus on meeting and exceeding business goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Senior Branch Manager with 13 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
  • Achieved annual cost reductions of $6.

Accomplishments

  • Reduced operational costs by 33% after implementing new resource allocation processes and vendor management practices.
  • Planned and executed logistical efforts for special events, ensuring smooth operations and meeting customer satisfaction goals 45%.
  • Collaborated with team of 8 in the development of system.
  • Analyzed and reported operational performance metrics, leading to a 66% improvement in service delivery within 14 months.
  • Coordinated the physical relocation of the branch, maintaining full operational capacity during the move and completing it within 18 days.
  • Revamped supply chain management process, reducing operational costs by 19% and improving delivery timeframes by 12%.
  • Documented and resolved system which led to program.
  • Directed inventory control measures, minimizing shrinkage rates and saving the branch over $11 annually.
  • Improved the branch's response time to customer inquiries, reducing resolution time by 14 hours and increasing client satisfaction by 17%.
  • Revised branch SOPs, resulting in the team's receipt of the Outstanding Service Award for service quality in 2023.

Affiliations

  • Lions Club
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Association of Social Workers
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Freemason
  • Legal & Regulatory Affairs Community (LRAC)
  • American Society for Quality (ASQ)
  • Jaycees
  • Business & Industry Association of Raleigh
  • Association for Talent Development (ATD)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Operational Risk Professional (CORP)
  • Project Management Professional (PMP)
  • ServSafe
  • Institute of Leadership and Management (ILM) Level 5 Certification
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified in Logistics, Transportation, and Distribution (CLTD)
  • Advanced Certificate in Strategic Procurement – category
  • Six Sigma Green Belt Certification
  • Cisco Certified Internetwork Expert (CCIE)

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