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Skills

  • Process implementation
  • MS Office
  • Business operations
  • Report writing
  • Team Leadership
  • Document scanning
  • Communications
  • Extremely organized
  • Shipping and receiving
  • Interpersonal and written communication

Work Experiences

  • Achieved Innovation Award for excellence in logistics management, recognized for reducing operational costs by $3.
  • Achieved Employee of the Year for excellence in logistics management.
  • Was aware of procedure safety concerns and contacted Warehouse Logistics Manager with my concerns and for a prompt resolution.
  • Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Used a procedure computer system, a hand-held inventory control device, and a calculator to perform spearheaded.
  • Method helped me achieve $177,000.
  • Entered data into the QuickBooks system, including payments, account information, and call logs.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Collaborated with sales to establish robust KPIs, driving a 67% improvement in delivery performance.

Summaries

  • Service-driven
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Customer service specialist with 7 years of metric experience who is dedicated and detail-oriented.
  • Warehouse Logistics Manager with 10 years of successful strategic planning and performance reporting experience.
  • Over 17 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.

Accomplishments

  • Developed a proactive maintenance schedule for warehouse equipment, increasing uptime by 36% and reducing repair costs.
  • Led a cross-functional team to integrate RFID technology into warehouse operations, reducing inventory shrinkage by 65% and increasing stock accuracy.
  • Increased sales 5% over two years.
  • Implemented environmentally-friendly packaging solutions, reducing material waste by 29% and saving $13 annually on disposal costs.
  • Established a warehouse safety culture through targeted training, resulting in a 71% reduction in workplace accidents.
  • Increased warehouse throughput efficiency by 40% by introducing new material handling techniques and workflow improvements.
  • Reduced excess inventory levels by 18% via demand forecasting and inventory management optimization initiatives.
  • Built relationships with key logistics providers, reducing shipping delays by 41% through improved vendor communications and coordination.
  • Supervised a workforce of 10 team members, maintaining operational efficiency and meeting all production targets.
  • Designed and executed a logistics process improvement plan, resulting in a 83% improvement in on-time deliveries.

Affiliations

  • Rotary International
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Certified in Production and Inventory Management (CPIM) - PMP
  • Council of Supply Chain Management Professionals (CSCMP)
  • Global Cold Chain Alliance (GCCA)
  • Freemason
  • Warehouse Education Consortium (WEC)
  • International Warehouse Logistics Association (IWLA)
  • Certified Logistics, Transportation, and Distribution professional (CLTD) ITIL

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Inventory and Warehouse Management (CIWM)
  • Certified Logistics, Transportation and Distribution (CLTD)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Certified Supply Chain Professional (CSCP)
  • First Aid/CPR Certified
  • RFID Technology Implementation Certification
  • Certified Protection Officer (CPO)
  • Certified in Logistics Management (CLM)

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