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Skills

  • Inventory turnover improvement
  • Demand and capacity forecasting
  • Team training and development
  • International regulations (standard, system)
  • MS Office
  • Problem resolution
  • Employee onboarding and mentoring
  • Carrier relationship management
  • Supervision
  • Logistics Workflow Automation

Work Experiences

  • Developed and implemented KPIs for the shipping department, resulting in a measurable increase in efficiency by 58% over the past year.
  • Cut delays in clearance by 2 hours.
  • Developed eco-friendly shipping solutions.
  • Achieved results within one year.
  • Was in charge of day-to-day shipping and receiving for over 18 packages per day.
  • Double-checked order data on a several months basis to ensure that transactions and shipping dates were correct.
  • Communicated with carrier representatives to make arrangements and provide shipping and delivery instructions.
  • Achieved an average decrease of return cycle by 13 days.
  • Achieved an 35% customer satisfaction rate.
  • Achieved a 46% accuracy rating in order fulfillment.

Summaries

  • Consistently achieved top-tier order fulfillment.
  • Inspection of shipments and resolving issues with vendor representatives are examples of fast-paced work that can be managed with little supervision.
  • Achieved a 32% improvement in shipment accuracy.
  • Achieved a significant reduction in shipment discrepancies.
  • Adept Lead Shipper recognized with Top Performer.
  • French conversational abilities
  • Lead Shipper with 6 years of metric experience.
  • Award-winning Lead Shipper with a record of reducing freight expenses by $6 through contract renegotiation and strategic carrier relationships.
  • Consistently recognized for reducing shipping errors by 66% by introducing cross-check procedures and system improvements for handling order documentation.
  • Adept at utilizing QuickBooks.

Accomplishments

  • Managed high-priority international shipments, complying with program and ensuring clearance in the past year.
  • Utilized Tableau to track orders and shipments, resulting in shipment tracking accuracy increasing by 51% and customer satisfaction improvement.
  • Exceeded performance and safety goals established by management for the shipping department, earning recognition in quarterly reports.
  • Facilitated cross-department communication, helping to clarify order fulfillment requirements and improving interdepartmental collaboration by 75%.
  • Developed and integrated loss prevention procedures, reducing damages in shipments by 17% over 6 months.
  • Assisted in the development of a high-efficiency loading strategy, reducing loading/unloading time by one year each day.
  • Streamlined order processing system through the use of QuickBooks, reducing average order preparation time from three years to two years.
  • Collaborated with team of 8 in the development of procedure.
  • Reduced order picking errors by 84% through employee training programs on time management and accuracy.
  • Led the implementation of a new packing procedure, resulting in a 78% increase in space utilization per shipment.

Affiliations

  • Society of Human Resource Management
  • American Marketing Association
  • Logistics and Supply Chain Management Certification from Vantage
  • American Society of Transportation and Logistics (AST&L)
  • Material Handling Industry (MHI)
  • International Federation of Freight Forwarders Associations (FIATA)
  • Association for Computing Machinery
  • Package Fulfillment, Logistics & Delivery Expo
  • Member of Logistics and Distribution Council
  • Boston Chamber of Commerce Import/Export Roundtables

Certifications

  • Certified Transportation Broker (CTB) from the Transportation Intermediaries Association (TIA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Shipping & Receiving Manager from the American Purchasing Society
  • Certified Supply Chain Professional (CSCP) from system
  • Certified International Forwarder from FIATA
  • CompTIA Network+
  • Global Logistics Associate (GLA) from the American Society of Transportation and Logistics
  • Lean Logistics Certification for Shipping from the Lean Enterprise Institute
  • Certified Transportation Safety Specialist (CTSS) from the North American Transportation Management Institute (NATMI)
  • Certified Logistics Associate (CLA) from the Manufacturing Skill Standards Council (MSSC)

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