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Skills

  • International shipping compliance
  • Customer service
  • Freight cost negotiation
  • Team training and development
  • Customer Service Collaboration
  • Multilingual communication (e.g. German)
  • Program equipment
  • Communications
  • Logistics Workflow Automation
  • Load balancing and space utilization

Work Experiences

  • Achieved a 24% cost reduction.
  • Created monthly performance reports.
  • Double-checked order data on a several months basis to ensure that transactions and shipping dates were correct.
  • Achieved results over several months.
  • Avoided bottlenecks.
  • Achieved a 15% reduction in inventory errors.
  • Adopted company-wide.
  • Ensured that process and category packages were delivered efficiently and on time, identifying and selecting the best shipping methods to meet deadlines.
  • Designed a new pallet optimization process that reduced warehouse storage requirements by 61% and increased shipping speed.
  • Managed incoming orders, organized deliveries, and transferred packages to other departments using procedure and standard equipment.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently achieved top-tier order fulfillment.
  • Conducted staff training.
  • Adept Lead Shipper recognized with Top Performer.
  • Lead Shipper with outstanding performance reporting and quality assurance abilities.
  • Chaired shipping department audits and implemented process optimizations, effectively reducing loss and damage claims by 76% over one year.
  • Achieved 72% increase in shipping efficiency.
  • Achieved a significant reduction in shipment discrepancies.
  • Consistently recognized for reducing shipping errors.
  • Achieved on-time delivery improvements of 85%.

Accomplishments

  • Maintained real-time shipping records for over 2 daily orders using Microsoft Excel, achieving a 69% reduction in shipping errors and discrepancies.
  • Partnered with customer support teams to resolve shipping disputes, reducing customer complaints related to deliveries by 46%.
  • Adapted new processes during carrier strikes, meeting 49% of customer delivery expectations despite significant logistical challenges.
  • Streamlined order processing system through the use of QuickBooks, reducing average order preparation time from three years to two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified cost-saving opportunities within the shipping department, resulting in a 62% reduction in material costs without sacrificing quality.
  • Improved labor allocation for the shipping department, reducing overtime by 82% and ensuring all orders were fulfilled within standard working hours.
  • Facilitated cross-department communication, helping to clarify order fulfillment requirements and improving interdepartmental collaboration by 75%.
  • Performed monthly shipment audits, which helped reduce lost goods by 42% and improve overall shipping accuracy.
  • Collaborated with finance to align shipping schedules with production schedules, resulting in a 58% reduction in downtime caused by shipping delays.

Affiliations

  • Material Handling Industry (MHI)
  • Association for Supply Chain Management (ASCM)
  • International Federation of Freight Forwarders Associations (FIATA)
  • Society of Women Engineers
  • Freight Broker Training Certification Program
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • National Shippers Strategic Transportation Council (NASSTRAC)
  • Certified in Logistics, Transportation and Distribution (CLTD) by APICS

Certifications

  • Transportation Worker Identification Credential (TWIC)
  • ServSafe
  • CompTIA Network+
  • Customs Trade Partnership Against Terrorism (C-TPAT) Certification
  • International Maritime Dangerous Goods (IMDG) Code Certification
  • Certifications in DOT/Motor Carrier Compliance from Summit Group
  • Certified Transportation Safety Specialist (CTSS) from the North American Transportation Management Institute (NATMI)
  • Google Certified Professional Cloud Architect
  • Certified SAP Shipping and Transportation Professional
  • SHRM Certified Professional (SHRM-CP)

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