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Skills

  • Efficiency optimization in invoicing cycles
  • Strategic sales knowledge
  • Conflict resolution in international environments
  • Account management
  • Training development aptitude
  • Key stakeholder relationship building
  • Route dispatch
  • International sales support
  • Cross-border regulatory compliance
  • Data entry

Work Experiences

  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Kept up to date on product and service changes.
  • Was in charge of high-volume paperwork and worked with the process department to resolve billing and shipping issues.
  • Kept the framework and metric areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Welcomed, greeted, and assisted customers, generating $7 in 18 months revenue in a high-traffic store.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Was quick to respond to potential customers' questions and requests.
  • Acquired 18 new customers, resulting in 10% revenue for the team.
  • Customer service training processes were implemented and developed by me.
  • Used a POS system to itemize and total the purchases of 11 customers.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Bring extensive high-call volume experience working with standard consumers spanning 6 years.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of team leadership and vendor management as well as project management training.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to category regulations and program department guidelines.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Empathy, dependability, and enthusiasm for customer satisfaction.

Accomplishments

  • Resolved outstanding customs disputes for a key international client, recovering $13 in delayed payments.
  • Reduced the account receivables aging period by 3 days for key accounts by implementing proactive engagement and reminder systems.
  • Documented and resolved category which led to metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored global market trends and adapted client pricing strategy, leading to 61% growth in revenue from specific regions.
  • Achieved 81% reduction in foreign exchange fees by renegotiating agreements with currency exchange providers for international payments.
  • Developed and deployed risk mitigation strategies for high-value global shipments, increasing on-time delivery rates by 62%.
  • Developed multi-language client communication strategy, which contributed to a 30% increase in client retention across 10 countries.
  • Optimized freight vendor relationships, reducing delays and import/export documentation errors by 18%, and increased client satisfaction.
  • Oversaw the implementation of global supply chain optimization strategies, reducing lead times by 85% in multiple international locations.

Affiliations

  • Sales Executives International Association
  • U.S. Council for International Business (USCIB)
  • International Association of Sales Professionals
  • International Council of Nurses
  • American Management Association (AMA)
  • Society for International Development
  • American Marketing Association
  • American Medical Informatics Association
  • Council of Supply Chain Professionals (CSCMP)
  • Society of Human Resource Management

Certifications

  • Import and Export Certification (IEC) – Summit Group
  • Certified Global Business Professional (CGBP) procedure
  • Certificate in Multi-currency Transaction Management – Cedar Works
  • International Contracts Specialist (ICS) – system
  • Salesforce
  • Oracle Certified Specialist – Trade Management system
  • International Diploma in International Business and Export Management – Lakeside Partners
  • Certified Payment Recovery Specialist (CPRS) – Harbor & Co.
  • Certified International Shipping Specialist (CISS) - Summit Group
  • International Financial Reporting Standards (IFRS) Certification – initiative

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