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Skills

  • Microsoft Outlook
  • Advanced mathematical aptitude
  • Travel planning
  • Lead information capture
  • Display design
  • Customer acquisition strategies
  • Phone script
  • Courteous demeanor
  • Microsoft Office Suite
  • Lead sourcing

Work Experiences

  • Answered 10 calls per 18 months to help customers with their questions and concerns.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Averaged 13 new customers per month, generating 17% of the team's revenue using the process approach.
  • Dealt with claims in accordance with the client's and the company's policies, procedures, best practices, and regulations.
  • Responded to customer calls in a timely and professional manner.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Transported Adobe Creative Suite to three years customer locations.
  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Communicative Outbound Associate with a strong ability to communicate effectively.
  • Outbound Associate is a multi-talented Outbound Associate who is consistently rewarded for planning and operational improvements.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Very knowledgeable about Salesforce, as well as system competitors and offerings.
  • Within Customer Service, senior Outbound Associate and outstanding performer in data analysis and cross-functional collaboration.
  • Database management expert with a strong desire to contribute to the initiative mission and values.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Self-motivated and hardworking, with excellent communication skills and knowledge in project management.
  • Jira and category techniques have been taught to me.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.

Accomplishments

  • Contributed to a 15% drop in shoplifting through increased awareness and intervention measures.
  • Resolved
  • Responded
  • Design: Responsible for creative design for prominent standard.
  • Completed
  • Adapted
  • Launched
  • Documented and resolved metric which led to framework.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Recommended

Affiliations

  • Affiliation with the Association for Manufacturing Excellence
  • Association for Computing Machinery
  • Certification in International Logistics obtained through program
  • Involvement with MHEDA—Material Handling Equipment Distributors Association
  • Society of Women Engineers
  • Lions Club
  • Participant in the Institute of Supply Chain Management (ISCM) initiatives
  • Engaged member of the National Shippers Strategic Transportation Council (NASSTRAC)
  • Member of the Inventory Management & Control Society (IMCS)
  • APICS Certified in Logistics, Transportation, and Distribution (CLTD) professional

Certifications

  • Certified Third-Party Logistics Manager (CTPLM) – 2018, Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Supply Chain Professional (CSCP) - 2019 - Meridian
  • First Aid/CPR Certified
  • Certified in Logistics, Transportation, and Distribution (CLTD) - 2021 - Cedar Works
  • Forklift Safety Certification 2021
  • SHRM Certified Professional (SHRM-CP)
  • APICS Certified in Production and Inventory Management (CPIM) – 2019, Ironclad Systems
  • ServSafe
  • Google Certified Professional Cloud Architect

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