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Skills

  • 10-Key
  • Excellent multi-tasker
  • Flexible scheduling
  • Client relationship management
  • Superior communication skills
  • Customer conflict resolution
  • Schedule management
  • Outbound Sales
  • Invoice processing
  • Inventory control

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was thorough and professional in my responses to all customer inquiries.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Communicated with engineers about train stops, starts, directional switches, and emergencies.
  • Received numerous positive reviews praising my commitment to providing excellent customer service.
  • Updated and maintained the company database's organization.
  • Used a POS system to itemize and total the purchases of 6 customers.
  • Answered product questions using up-to-date sales and store promotions information.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.

Summaries

  • Pursuing management opportunities that will allow me to put my advanced skills in staff training and development to use.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Outbound Associate who has a track record of consistently exceeding sales targets.
  • Within Customer Service, senior Outbound Associate and outstanding performer in data analysis and cross-functional collaboration.
  • Professional in retail sales with experience in product placement and merchandising.
  • Customer Service Representative with 13 years of retail experience in fast-paced, team-oriented environments.
  • Strong mathematical aptitude and a flexible schedule
  • Successful Assistant Store Manager with 7 years of retail management experience.
  • Outbound Associate is an outgoing individual who excels at customer satisfaction and retention.
  • Outbound Associate is a multi-talented Outbound Associate who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Oversaw
  • Winner of the “Cedar Works Employee of the Quarter” Award, method.
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Assisted
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented
  • Organized
  • Documented
  • Sales: Consistently generated additional revenue through skilled sales techniques.
  • Recommended

Affiliations

  • Affiliation with the International Society of Logistics (SOLE)
  • Engaged with the Association of International Movers (AIM) for optimized logistics development
  • Recognized Lean Six Sigma certification for warehouse process improvement
  • Association member in the Parcel Shippers Association (PSA) for cost reduction strategies
  • Affiliation with Warehousing Education and Research Council (WERC)
  • Certified member of the International Federation of Freight Forwarders Associations (FIATA)
  • Participation in the Institute of Industrial and Systems Engineers (IISE) logistics subgroup
  • Affiliated with the Material Handling Institute (MHI)
  • Freemason
  • Certification in International Logistics obtained through program

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Operations Manager (COM) - 2022, Lakeside Partners
  • Certified Professional in Inventory and Materials Management (CPIM) – 2019, Brightline
  • Certified Supply Chain Professional (CSCP) - 2019 - Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • ISO 9001: Quality Management Systems Certification – 2020, Northwind
  • Certified Transportation Professional (CTP) – 2019, Brightline
  • First Aid/CPR Certified
  • Certified Protection Officer (CPO)

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