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Skills

  • Cross-functional team collaboration
  • Superb sales professional
  • Training implementation
  • Display design
  • Invoice processing
  • MS Office proficient
  • Organized
  • Sampling protocols
  • Loss prevention
  • Materials inspections

Work Experiences

  • Acted as a liaison for information systems with vendors, information services, and end-users, making recommendations for system optimization and data integrity protection.
  • Answered product questions using up-to-date sales and store promotions information.
  • Was thorough and professional in my responses to all customer inquiries.
  • Customers' special merchandise orders were placed by me.
  • Wrote metric test scripts based on detailed business requirements, functional documentation, and processes.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Contributed to $14 in annual store sales per one year.
  • Customers were notified of upcoming sales events and promotions.
  • Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
  • Kept the initiative and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Asana and QuickBooks are two of my strongest skills.
  • Expertise in analyzing and modifying software applications to improve their functionality and user-friendliness.
  • Offering 14 years of experience in QA performance evaluation, quality regulation design, and back-end testing.
  • Quality Control Analyst with experience testing Salesforce and Accounting and Finance products.
  • Dedicated to exceeding sales targets.
  • Successful Assistant Store Manager with 4 years of retail management experience.
  • Quality Analyst is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.
  • Professional Quality Analyst with over 6 years of quality assurance experience.

Accomplishments

  • Supported
  • Directed
  • Collaborated with team of 15 in the development of initiative.
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Determined
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Processed
  • Method Interacted with 15+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Completed

Affiliations

  • Tester at the Testing Guild Conference (2019, Denver)
  • Active Participant in the Selenium Users Group
  • Lions Club
  • Project Management Institute
  • Attendee of QA & Testing Conference (2020, Chicago)
  • International Association of Administrative Professionals
  • American Society for Quality (ASQ) Membership
  • Freemason
  • International Council of Nurses
  • Certified Jira Admin through program

Certifications

  • Master Test Architect (MTA) Certification from Lakeside Partners - 2018
  • American Society for Quality (ASQ)
  • ServSafe
  • ISTQB Certified Tester Foundation Level (CTFL) 2017
  • Certified Agile Process Owner (CAPO) - 2023
  • Sales Manager Certificate
  • CP-QAE (Certified Professional Quality in Automated Engineering) - 2016
  • Cisco Certified Network Associate (CCNA)
  • Certified in Risk and Information Systems Control (CRISC) – 2018
  • Project Management Professional (PMP)

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