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Skills

  • Organization
  • Vendor coordination
  • Business Administration
  • Accounting familiarity
  • Data entry and accuracy monitoring
  • Business operations
  • Relationship development
  • Deadline management
  • Operational improvement
  • Metric equipment

Work Experiences

  • Planned domestic and international travel, including airfare, hotel reservations, and ground transportation.
  • Created time sheets for 8 executives and employees in 18 months.
  • Created detailed financial analysis reports using QuickBooks, aiding senior management to make data-driven decisions on lease agreements.
  • Assisted tenants with move-in and move-out processes by updating internal systems and coordinating with property staff, reducing transition times by 56%.
  • Achieved a 2% revenue increase for the portfolio.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including vendor management and team leadership.
  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.
  • Achieved a retention rate of 76% for premium unit tenants.
  • Assisted tenants with insurance certifications and facilitated compliance with Denver regulations, resulting in 20% fewer legal notices.
  • Was in charge of ordering and distributing office supplies while staying within a set budget.

Summaries

  • Within Miscellaneous, senior Leasing Administrative Assistant and outstanding performer in strategic planning and vendor management.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Adept Leasing Administrative Assistant.
  • Adept at managing and monitoring tenant compliance, reducing breaches by 36% annually. Ensured all policies were clearly communicated and enforced to maintain property regulations.
  • Adept at addressing tenant concerns promptly.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Assisted in complex lease negotiations.
  • Achieved a 84% reduction in tenant complaints.
  • Collaborated with marketing to improve leasing pipeline efficiency.
  • Achieved a 84% improvement in team productivity.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided exceptional customer service for prospective and current tenants, improving overall satisfaction ratings by 28%.
  • Trained new leasing consultants on rent processes and software, increasing team efficiency by 18%.
  • Managed property visit calendars for leasing staff, coordinating over 6 showings per week to optimize occupancy.
  • Developed a lease tracking system in Microsoft Access, increasing efficiency of lease document management by 82%.
  • Created promotional campaigns that attracted new tenants, reducing vacant unit turnaround time by 5 days.
  • Drafted and distributed lease agreements while ensuring 100% compliance with company policies and local regulations.
  • Collaborated with the property maintenance team to ensure timely issue resolution, improving tenant feedback by 51%.
  • Documented and resolved framework which led to standard.
  • Implemented an online rent payment system, improving rent collection efficiency and reducing errors by 33%.

Affiliations

  • National Affordable Housing Management Association (NAHMA)
  • Residential Real Estate Council (RRC)
  • American Society of Administrative Professionals (ASAP)
  • Commercial Real Estate Women (CREW) Network
  • Urban Land Institute (ULI)
  • Association for Computing Machinery
  • American Land Title Association (ALTA)
  • Certified Leasing Specialist - standard
  • Leasing Professionals Institute (LPI)
  • Electronic Leases & e-Signature Certification Program

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Maintenance Management Professional (CMMP)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Salesforce
  • Certified Manager of Community Associations (CMCA)
  • Commercial Leasing Specialist (CLS) Designation
  • Certified Public Accountant (CPA)
  • Certified Property Manager (CPM - IREM)

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