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Skills

  • Tenant relations management
  • Administrative document organization
  • Filing and data archiving
  • Customer service
  • Business operations
  • Marketing collateral development
  • Problem resolution
  • Mail handling
  • Accounting familiarity
  • Data entry and accuracy monitoring

Work Experiences

  • Accomplished this within the first 2018.
  • Assisted tenants with move-in and move-out processes.
  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Created detailed financial analysis reports using Asana.
  • Achieved 30% advanced renewals.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including vendor management and team leadership.
  • Achieved a 2% revenue increase for the portfolio.
  • Coordinated with property management and legal teams.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.

Summaries

  • Using ITIL competencies and 5 years of excellence in system settings.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Assisted in complex lease negotiations.
  • Client-focused Leasing Administrative Assistant.
  • Offering a 5 background as well as exceptional workflow optimization and process improvement abilities.
  • Leasing Administrative Assistant is a multi-talented Leasing Administrative Assistant who is consistently rewarded for planning and operational improvements.
  • Achieved a 84% reduction in tenant complaints.
  • Achieved a 84% improvement in team productivity.
  • Strong work ethic and ability to boost company morale.
  • Adept Leasing Administrative Assistant with strong tenant relations skills, proactively reducing late payments by 57% through timely rent reminders and effective follow-ups.

Accomplishments

  • Processed and reconciled over 18 monthly rent payments, reducing payment discrepancies by 45%.
  • Managed property visit calendars for leasing staff, coordinating over 6 showings per week to optimize occupancy.
  • Improved contract renewal processes, leading to a 82% increase in lease renewals among long-term tenants.
  • Trained new leasing consultants on rent processes and software, increasing team efficiency by 18%.
  • Developed a lease tracking system in Microsoft Access, increasing efficiency of lease document management by 82%.
  • Provided exceptional customer service for prospective and current tenants, improving overall satisfaction ratings by 28%.
  • Organized and maintained tenant files, ensuring regulatory compliance and successful audit results at 2%.
  • Collaborated with team of 18 in the development of framework.
  • Resolved product issue through consumer testing.
  • Drafted and distributed lease agreements while ensuring 100% compliance with company policies and local regulations.

Affiliations

  • American Medical Informatics Association
  • American Society of Administrative Professionals (ASAP)
  • Electronic Leases & e-Signature Certification Program
  • Urban Land Institute (ULI)
  • Building Owners and Managers Association (BOMA)
  • Society of Human Resource Management
  • American Marketing Association
  • Rotary International
  • National Affordable Housing Management Association (NAHMA)
  • American Society of Safety Professionals

Certifications

  • Certified Manager of Community Associations (CMCA)
  • First Aid/CPR Certified
  • QuickBooks Certification 2018
  • Professional in Commercial Property Management (PCPM) Certificate
  • Certified Public Accountant
  • ServSafe
  • Advanced Customer Service and Administrative Support Certification
  • Certified Public Accountant (CPA)
  • Certified Administrative Professional (CAP)
  • SHRM Certified Professional (SHRM-CP)

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