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Skills

  • Email Inquiry Management
  • Technical Troubleshooting (Online Learning Platforms)
  • Response time reduction
  • Ticketing System Monitoring
  • Administrative workload reduction
  • Interpersonal communication
  • Multicultural sensitivity and inclusion
  • Orientation Program Facilitation
  • Engagement tracking and analysis
  • Time management and prioritization

Work Experiences

  • Assisted in the delivery of diversity and inclusion training to students and staff, contributing to a 60% increase in ally program participation.
  • Troubleshot hardware, software, and networking issues in the labs.
  • Co-coordinated career development workshops.
  • Collaborated with employers for internship opportunities.
  • Conducted exit interviews with graduating students.
  • Collaborated with finance on the creation and distribution of surveys to assess student satisfaction, resulting in actionable insights with 77% response rate improvement.
  • Assisted in the onboarding process of over 13 new students.
  • Assisted in managing a budget of $18 for student support initiatives, ensuring cost-effective resource allocation and maximization of available services.
  • Boosted student engagement within the first 8 months.
  • Created and updated informational resources and FAQs on the student support website, increasing web traffic by 38% over the semester.

Summaries

  • Collaborated closely with external organizations to foster internships and job shadowing opportunities, increasing student employment rates by 81% post-graduation.
  • Collaborative team player.
  • Dedicated Student Support Intern recognized for reducing appointment processing times by 22% and increasing overall student advising efficiency through tech integrations.
  • Aligned initiatives with institutional values.
  • Detail-driven Student Support Intern with budgeting skills, successfully managing a $15 budget for student support services while ensuring cost-efficient resource use.
  • Contributed to student well-being initiatives by helping develop mental health awareness campaigns, which increased wellness program participation by 80%.
  • Collaborated with cross-departmental teams.
  • Analytical and personable intern.
  • Adaptable and resourceful in delivering personalized academic support.
  • Committed to improving GPA scores by 68%.

Accomplishments

  • Assisted students applying for scholarships and financing, with 6 students qualifying for awards totaling 13, improving their long-term retention potential.
  • Supported and coordinated volunteer education programs, increasing peer-run tutoring availability and attendance by 84% over three years.
  • Led academic support workshops for at-risk students, resulting in a 66% improvement in GPA over method.
  • Developed personalized study plans for students under academic probation, contributing to 22% moving out of probation status by the next evaluation period.
  • Organized review sessions that helped prepare students for end-of-term exams, reflecting an average test score improvement of 36% across 9 participating students.
  • Researched best practices in academic support and presented findings to senior leadership, leading to the adoption of Tableau, which streamlined service delivery.
  • Supported multicultural events and awareness weeks, increasing student involvement from diverse backgrounds by 83% and creating an inclusive campus environment.
  • Assisted international students with navigating visa and regulatory requirements, ensuring a successful transition to university life with a compliance rate of 67% during 2017.
  • Analyzed student feedback from support services and collaborated with departments to implement improvements, leading to a satisfaction boost of 25% on related surveys.
  • Facilitated 7 one-on-one mentorship sessions, offering academic, emotional, and social support that led to a documented 79% increase in student retention.

Affiliations

  • Chair, Student Advising Sub-committee, category, 2017
  • Active participant, Online Learning Technology Task Force, framework, 2023-Present
  • Participant, First-Year Retention Workshop Series, procedure, 2023
  • Member, Society for International Education (SIE), 2015-Present
  • Member, Academic Success and Study Analytics Initiative, metric, 2020-2015
  • Advisor, Student Tutor Matching Program, method, 2024-2015
  • Facilitator, Time Management Skills Development Group, process, 2016
  • Member, National Academic Advising Association (NACADA), 2023-Present
  • President, Student Academic Success Committee, Harbor & Co., 2024-Present
  • Board Member, Student Retention and Success Taskforce, category, 2019-2024

Certifications

  • Human Services Professional Certification - Brightline, 2017
  • Completion of Suicide Prevention Training - initiative, 2015
  • Academic Advising Certificate - Beacon Labs
  • Effective Tutoring Practices Certification - system
  • Certified Peer Support Specialist - category, 2015
  • Certified in College Student Mental Health Counseling - method
  • Customer Service Excellence for Higher Education - Ironclad Systems
  • Certified Enrollment Management Professional (CEMP) - Northwind
  • Financial Aid and Literacy Counseling Certification - Beacon Labs
  • Workforce Development Certification - National Association of Workforce Development Professionals (NAWDP)

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