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Skills

  • Invoice processing
  • Transporting files
  • Patient scheduling
  • Speech typing
  • Records management
  • Flexible
  • Medical office administration
  • Document conversion
  • Presentation design
  • Types 3 wpm

Work Experiences

  • Accessed the appropriate computer screens and entered all sales orders correctly.
  • Kept detailed records of test results by entering data and patient information into a computer.
  • Advertised available positions on the company's and social media sites.
  • Solved
  • Was in charge of office inventory, which included restocking supplies and placing purchase orders for new system and process products.
  • Routed phone calls, visitors, and mail to the appropriate employees.
  • Recommendation
  • Was the main point of contact for anyone needing access to the building or parking validations.
  • Used quality controls to monitor metric test accuracy.
  • Directed clients to the appropriate personnel to resolve complaints or answer account-related questions.

Summaries

  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Front Office Medical Assistant with 6 years of successful quality assurance and data analysis experience.
  • Focused on customer service
  • Articulate
  • Individual who is tech-savvy and knows a lot about Tableau and Asana.
  • Versatile
  • Driven Office Automation Clerk is proud to offer new Healthcare team 10 years of stakeholder engagement and risk assessment proficiencies.
  • Front Office Medical Assistant is a professional, meticulous, and hardworking Front Office Medical Assistant who is looking for a new professional challenge and is eager to advance professionally with Harbor & Co..
  • Professional business writing, bookkeeping, and risk assessment experience.
  • Customer service and engagement skills are exceptional in this motivated Administrative Assistant.

Accomplishments

  • Led staff training initiatives on conflict management and patient interaction, which contributed to a 84% improvement in team performance evaluations.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Trained 9 temporary accounting administrative staff during tax season.
  • Travel Planning: Booked heavy domestic and international travel for department of 16.
  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Led conflict resolution efforts during patient scheduling disputes, decreasing escalations to management by 15%.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Earned “Excellence Award” in 2024.
  • Handled sensitive patient information with discretion, maintaining confidentiality in compliance with HIPAA and reducing data breaches to 14 incidents annually.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Affiliations

  • American Association of Medical Assistants (AAMA)
  • American Red Cross Volunteer Healthcare Services Initiative 2020
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Key participant in leadership workshops hosted by program
  • Toastmasters
  • Represented program at the 2020 Healthcare Administrative Professionals Conference
  • Jaycees
  • Healthcare Financial Management Association (HFMA)
  • Organization for Safety, Asepsis and Prevention (OSAP)

Certifications

  • Fundamentals of Medical Insurance by Brightline
  • Healthcare Advanced First Aid by Meridian
  • Registered Medical Assistant (RMA) by American Medical Technologists (AMT)
  • Basic Life Support (BLS) Certification by American Heart Association
  • HIPAA Compliance Specialist Certification
  • Certified Healthcare Access Associate (CHAA) by program
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Salesforce

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