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Skills

  • Internal auditing
  • Proficiency in data analysis
  • Communications
  • Computer literate
  • Safe handling procedures
  • Quick learner
  • MS Office
  • Contract negotiation/review/drafting
  • Business operations
  • Bilingual in French

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Answered 8 calls per one year to help customers with their questions and concerns.
  • Established
  • Standard was planned and carried out by me.
  • Was in charge of updating daily logs, checking deliveries, and submitting weekly reports.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Identified
  • Made a proposal

Summaries

  • Service-driven
  • Determined sales and marketing professional with 14 years of experience in standard industry.
  • Proactive
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Articulate
  • Fluent in both English and Spanish.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Ambitious
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Experience in keeping all aspects of category cafeterias running smoothly.

Accomplishments

  • Orchestrated the preparation of 17 meals daily in a high-volume, fast-paced kitchen environment, maintaining quality and efficiency.
  • Increased staff productivity by 73% through the implementation of a performance recognition program.
  • Successfully catered and coordinated food services for special events with 10+ attendees, ensuring all dishes were delivered on time and with high-quality standards.
  • Led kitchen team through daily pre-service briefings, effectively improving communication and reducing order preparation times by 11 minutes per shift.
  • Resolved product issue through consumer testing.
  • Developed catered event plans for large groups of 14, increasing client satisfaction scores by 29% year-over-year.
  • Reduced kitchen supply costs by 68% by renegotiating vendor contracts and implementing better forecasting methods.
  • Managed the procurement of fresh ingredients from local sources, ensuring top-quality dishes while maintaining a food cost reduction of 42%.
  • Monitored food production quality standards, consistently maintaining a customer satisfaction rating of 74% or higher.
  • Created a customer feedback loop to gather insights on new menu items, leading to the successful launch of 6 new offerings.

Affiliations

  • Association for Computing Machinery
  • Participant, National Conference on Supplier Relationship Management, 2023
  • Institute of Culinary Education (ICE) Alumni Association
  • Certified Professional Food Manager 2016 - NRFSP
  • American Culinary Federation (ACF)
  • Green Restaurant Association Member - Sustainability Best Practices Advocate 2020
  • Participant, Nutrition and Wellness in Food Services Summit, 2018
  • Statewide Catering Excellence Award Recipient 2017
  • International Council of Nurses
  • Rotary International

Certifications

  • Certified Dietary Manager (CDM)
  • Inventory and Waste Management in Food Services Certification
  • CompTIA A+ Technician
  • Level 2 Award in Supervising Food Safety in Catering
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified in Risk Management and Food Controls
  • Certified Business Analysis Professional (CBAP)
  • Food Handling and Halal Certification
  • Safe Food Handling Certification by framework
  • Salesforce

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