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Skills

  • Background in performance reporting
  • Asset Tracking Information Center (ATIC)
  • Persistent
  • Financial controls development
  • Superior attention to detail
  • Fiscal budgeting
  • Account management
  • Staff development
  • Project finance
  • Release planning

Work Experiences

  • Was in charge of the repossessed items and buildings settlement, discharge, and sale.
  • Made a daily profit of $15.
  • Discovered major cases of fraud, embezzlement, and outstanding debts.
  • Recommendation
  • Set up recurring drafts and processed payments over the phone.
  • Went to customers' homes to collect payments in person.
  • Made a proposal
  • Got better.
  • Invented
  • Kept track of everything.

Summaries

  • Preparing complex tax returns is a plus.
  • Focused on customer service
  • Goal-oriented collections manager with a track record of lowering delinquencies and mitigating risks.
  • Collections Officer is a hardworking individual who is familiar with scripted interactions and collection guidelines.
  • Service-driven
  • Both business and personal credit are areas where I excel.
  • Dynamic, trustworthy, and dedicated.
  • Deadline-driven
  • Innovative accountant with experience extracting financial data from a variety of reporting systems and recommending important operational changes.
  • Certified accountant with five years of experience providing audit, tax, and other financial services for a CPA firm.

Accomplishments

  • Decreased overdue receipts backlog by 30% by effectively renegotiating terms with long-term delinquent clients.
  • Tax Returns: Performed tax methods applicable to business revenues and like-kind exchanges. Prepared annual individual, corporate, trust, estate, gift and partnership tax returns.
  • Collaborated with IT to refine system workflows and enhance data accuracy, resulting in improved reporting capabilities for the collections department.
  • Sales and Promotion: Achieved status as one of the top 10 store sales performers in the region. Assisted in planning and executing trunk-shows and in-store promotional events.
  • Mitigated risk by conducting thorough credit assessments for 18 new clients, improving the quality of the overall customer portfolio.
  • Coordinated cross-functional teams and provided business analysis for 7 projects totaling $14 million.
  • Received the Innovation Award in 2022.
  • Proactively handled escalated client disputes, leading to a 77% improvement in on-time collections and a 69% decrease in complaints.
  • Improved compliance report accuracy by 82% by standardizing internal collections documentation and procedures.
  • Procedure Conducted fieldwork audits in accordance with the firm methodology and AICPA pronouncements for non-profits and construction companies.

Affiliations

  • Alliance for Multilingual Debt Recovery Professionals - 2022
  • International Association of Commercial Collectors (IACC) - Columbus
  • International Association of Risk and Compliance Professionals (IARCP) - 2020
  • Society of Certified Credit Executives (SCCE) - 2015
  • Debt Buyers Association International (DBA International) - Boston
  • Association of Information Technology Professionals
  • Federation of European Credit Management Associations (FECMA) - Atlanta
  • Toastmasters
  • Credit Research Foundation (CRF) - 2016
  • American Collectors Association (ACA) - Phoenix

Certifications

  • Salesforce
  • Advanced Skip Tracing Techniques Certification
  • Credit Risk Certification (CRC) - Risk Management Association (RMA)
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified Debt Recovery Specialist (CDRS) - Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Advanced Financial Analysis Certification
  • Certified International Credit Professional (CICP) - Finance, Credit & International Business Association (FCIB)
  • Debt Collection Specialist (DCS) – Institute of Finance

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