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Skills

  • Filing and bookkeeping
  • Individual tax returns
  • Superior attention to detail
  • Fiscal budgeting
  • Operations management
  • Account auditing
  • Microsoft Office Suite
  • Tax return presentation
  • Background in performance reporting
  • Advertising solution development

Work Experiences

  • Looked at customer accounts to see if they were sticking to their repayment schedules.
  • Recommendation
  • Monthly expense variances and explanations were collected and reported.
  • Made a proposal
  • Kept track of everything.
  • Was in charge of the repossessed items and buildings settlement, discharge, and sale.
  • I'm in charge of the client's asset base, which includes bond funds and city funds.
  • Solved
  • Had planned ahead.
  • Optimized and managed research and development spending through collaboration with key business leaders.

Summaries

  • Dynamic, trustworthy, and dedicated.
  • Preparing complex tax returns is a plus.
  • Dedicated to managing, coordinating, and facilitating audits that have been assigned to me.
  • Extends client engagements and business opportunities by cultivating, managing, and leveraging client relationships.
  • Collections Officer is a hardworking individual who is familiar with scripted interactions and collection guidelines.
  • In dynamic, large-scale system environments, the driven analyst is extremely effective.
  • Focused on customer service
  • Account Assistant who is well-versed in Accounting and Finance practices and clerical support requirements.
  • Collections Officer with 10 years of successful cross-functional collaboration and performance reporting experience.
  • Highly skilled at keeping track of accounts for delinquencies, collecting payments, and following up.

Accomplishments

  • Recouped $13 from delinquent client.
  • Data Organization: Classified, recorded and summarized numerical and financial data to compile and keep financial records.
  • Created comprehensive client onboarding and account setup workflows that increased early-stage collections success by 26%, reducing overall churn rates.
  • Received the Innovation Award in 2022.
  • Achieved Top Performer for consistently maintaining a collection rate of 60%, exceeding the company's targets by 69% across a 17 months period.
  • Mitigated risk by conducting thorough credit assessments for 18 new clients, improving the quality of the overall customer portfolio.
  • Tax Returns: Performed tax methods applicable to business revenues and like-kind exchanges. Prepared annual individual, corporate, trust, estate, gift and partnership tax returns.
  • Introduced automated reminder systems that decreased follow-up times by 56% and improved the time-to-collect payment by 8 days.
  • Online Media Buying: Managed team of three marketing associates in all online media buying. Bought banner placement that profitably increased traffic to company website by 25%.
  • Developed actionable reports for senior management showing monthly collection trends, resulting in policy revisions that improved case handling by 57%.

Affiliations

  • Global Association of Risk Professionals (GARP) 2018
  • Association of Information Technology Professionals
  • Risk and Insurance Management Society (RIMS) - 2016
  • Risk Management Association (RMA) 2018
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Certified International Credit Professional (CICP) - Lean
  • Toastmasters
  • Alliance for Multilingual Debt Recovery Professionals - 2022
  • National Creditors Bar Association (NCBA) - Denver

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified International Credit Professional (CICP) - Finance, Credit & International Business Association (FCIB)
  • Association for Project Management (APM)
  • Certified Healthcare Collections Manager (CHCM)
  • Debt Collection Specialist (DCS) – Institute of Finance
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Anti-Money Laundering (AML) Certification
  • Trainer Specialist (TSP)
  • Credit Risk Certification (CRC) - Risk Management Association (RMA)
  • Microsoft Certified Systems Engineer (MCSE)

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