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Skills

  • Mail handling
  • Inventory management for office supplies
  • Attention to detail in patient log maintenance
  • Cross-departmental message relay
  • Team building
  • Crisis management within clinical settings
  • Project organization
  • Data entry
  • Operational improvement
  • First Aid/CPR

Work Experiences

  • Contributed to accurate departmental reporting.
  • Clarified patient statements.
  • Evaluated metric and initiative data in order to provide customers with appropriate answers to metric questions.
  • Awarded Excellence Award for accuracy in patient data entry.
  • Distributed administrative tasks strategically among system employees and provided guidance to help them perform better.
  • Adapted quickly to changing hospital protocols during metric, playing a key role in maintaining administrative stability and service continuity.
  • Assisted in the procurement and inventory tracking of medical office supplies, reducing order discrepancies by $15.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Organized and prepared metric reports for submission to Unit Clerk Assistants using method and procedure data.

Summaries

  • Individual with project management who is active and well-educated.
  • Ability to prioritize urgent patient care needs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Collaborated with medical teams.
  • Adept at budget preparation.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Knowledgeable in the use of common office equipment and method software.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Uses workflow optimization and stakeholder engagement skills to run an efficient office.

Accomplishments

  • Monitored inventory levels for medical supplies and collaborated with procurement to ensure timely restock, avoiding shortages.
  • Initiated efforts to improve patient communication during appointment scheduling, leading to a 46% increase in appointment adherence.
  • Coordinated with the billing department to resolve discrepancies in patient accounts, resulting in 82% increase in payment accuracy.
  • Worked alongside the IT department to optimize digital filing systems, improving data retrieval times by 53%.
  • Collaborated with team of 13 in the development of process.
  • Supported clinical staff by accurately processing patient orders for tests and treatments, ensuring proper data entry into Tableau.
  • Provided clerical support during metric, ensuring accurate record-keeping and patient tracking.
  • Efficiently scheduled and confirmed patient appointments using Jira, ensuring optimal use of clinician time.
  • Effectively communicated with clinicians and patients to support diagnostic procedures, ensuring timely and accurate information flow.
  • Served as a liaison between patients and clinical staff, improving clarity and reducing confusion during discharge and follow-up processes.

Affiliations

  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Membership in the American College of Health Care Administrators (ACHCA)
  • Certified Administrative Professional (CAP) 2019
  • Medical Group Management Association (MGMA)
  • American Health Information Management Association (AHIMA)
  • Affiliation with National Patient Safety Foundation (NPSF)
  • Association for Supply Chain Management (APICS)
  • Healthcare Financial Management Association (HFMA)
  • Institute of Administrative Management (IAM) Member 2023

Certifications

  • Medical Office Administration Certificate - Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Patient Service Specialist (CPSS) - Vantage
  • Basic Life Support (BLS) Certification, Ironclad Systems
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Patient Care Technician (PCT) Certification – Northwind
  • Infection Control and Barrier Precautions Training - Meridian
  • Certified Specialist in Healthcare Access/Patient Access (CHAM) - procedure
  • Health Information Management (HIM) Certification - Meridian

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