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Skills

  • Vehicle inspections
  • Budgets
  • Defensive driver training
  • Forecasting
  • Local route knowledge
  • Certified Pallet Jack Operator
  • Revenue generation
  • Local traffic regulations
  • Air Brake Certification
  • Problem resolution

Work Experiences

  • Separated the cargo received by account number and destination.
  • Customers and supervisors were informed of all emergencies, weather delays, and carrier schedule changes.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to ensure passenger safety.
  • Followed established routes with the help of maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Achieved a 85% reduction in unscheduled repairs.
  • Collaborated with third-party vendors in order to implement a new HubSpot system.
  • Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
  • Achieved a thorough knowledge of route changes, construction hazards, and detours, resulting in zero route deviations for 2019.
  • Estimated weights, heights, and centers of balance to make precise placements.
  • Transported passengers in a safe and timely manner along predetermined routes.

Summaries

  • Develops and implements cost-cutting and revenue-boosting process controls and quality-improvement initiatives effectively.
  • Technical, interpersonal, and communication abilities are all strong.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • Refilling necessary vehicle fluids and reporting any maintenance needs is second nature to me.
  • Customer-focused Sales Representative with 18 years of experience solving problems for clients.
  • Social skills, memorization ability, and balance are all exceptional.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Coach Driver was successful in streamlining warehouse operations and procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Developed relationships with repeat customers on charter routes, increasing referral business by 41% over program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved framework which led to standard.
  • Led driver training programs on safe driving practices, reducing accidents and incidents by 18% across the fleet.
  • Monitored weather forecasts and road conditions, successfully rerouting trips to ensure safety and minimize delays.
  • Volunteered for additional shifts during organizational shortage periods, ensuring uninterrupted service during high-demand times.
  • Established proactive communication with dispatch teams, maintaining a 40% on-time record under varied conditions.
  • Resolved product issue through consumer testing.
  • Implemented a customer feedback system, raising passenger satisfaction by 44% over 2017, improving customer retention rates.
  • Provided first aid and emergency training to bus crew members, improving safety and increasing overall team preparedness for incidents.

Affiliations

  • Society of Women Engineers
  • Lions Club
  • Women In Trucking Association (WIT)
  • Commercial Vehicle Safety Alliance (CVSA)
  • Transportation Safety Institute (TSI)
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Motor Pool Supervisor Association (MPSA)
  • Professional Truck Driver Institute (PTDI)
  • Certified Passenger Endorsement Specialist (PAS) via metric

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Interpersonal Communication Skills for Transport Operators Certification
  • Transportation Safety Institute (TSI) Transit Safety and Security Program Certification
  • Certified Business Analysis Professional (CBAP)
  • National Passenger Transport Training Program Certification (NPTTP)
  • Public Transport Emergency Evacuation Protocols Certification
  • Certified Public Accountant (CPA)
  • First Aid, CPR, and AED Certification from Vantage
  • Customer Service Excellence Training Certification
  • CompTIA Network+

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