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Skills

  • KPI monitoring and reporting
  • Lead qualification and nurturing
  • Customer satisfaction protocols
  • B to B sales
  • Sales processes
  • Sales reporting
  • Marketing and sales alignment
  • B to B client engagement
  • Business development and planning
  • Strategic planning

Work Experiences

  • Averaged 7 sales calls closed each quarter.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Cut three years spending by 14% by using Microsoft Excel to create effective budgets.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Increased profitability by utilizing marketing and sales strategies to build pipelines.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Achieved an industry-leading method by applying strategic framework industry knowledge and leadership skills.
  • Hired 12 sales representatives over a two years period.
  • Managed a team of 7 people who sold category products and services worth more than $5.

Summaries

  • Accomplished Inbound Sales Manager.
  • Adept at integrating customer insights into sales pitches.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • A results-oriented leader with expertise in upselling and cross-selling, consistently driving an additional $7 in monthly revenue through customer insights.
  • Accomplished Inbound Sales Manager driven to lead sales teams to achieve record-setting revenue gains. Manage 18+ accounts, generating more than $18 in revenue per 18 months.
  • Achieved an additional $15 in cross-sell revenue.
  • Detail-oriented and committed to creating efficient environments in which to provide excellent service.
  • Successful Sales Manager with 17 years of experience in developing and increasing process sales.
  • A metrics-driven leader who increased average deal sizes by $3 over 6 months through performance reviews and strategic closing techniques.
  • Over a 13-year career, I've built a strong track record as a performance-oriented sales leader.

Accomplishments

  • Facilitated collaboration between sales and data teams to implement a more accurate inbound sales forecasting model, improving projection accuracy by 17%.
  • Streamlined the sales pipeline, reducing inbound lead response time from 6 hours to 15 minutes, contributing to a 37% increase in lead conversions.
  • Designed and launched inbound script optimization initiative, which increased first-call resolution rates by 84%.
  • Revitalized underperforming inbound sales team into a top performer within process, achieving 73% of quotas consistently.
  • Spearheaded adoption of a new inbound sales qualification framework, reducing time spent on unqualified leads by 67%, giving sales reps more time for high-quality engagements.
  • Implemented a tier-based customer support and follow-up strategy which raised customer retention rates by 75% within 16 months.
  • Championed account-based management strategies, leading to 18 new enterprise account acquisitions in 2023.
  • Established a quarterly coaching program that led to team members exceeding revenue targets by 70%, while reducing training costs by $12.
  • Resolved product issue through consumer testing.
  • Drove a 80% increase in sales efficiency through a process redesign that cut lead follow-up times in half over 13 months.

Affiliations

  • Society of Digital Sales Professionals
  • Association of Talent Development (ATD) – Sales Enablement specialization
  • National Association of Sales Professionals (NASP)
  • Customer Success Leadership Network (CSLN)
  • Certified Sales Leadership Accreditation by procedure
  • Association for Computing Machinery
  • Corporate Sales and Training Network
  • Rotary International
  • American Association of Inside Sales Professionals (AA-ISP)
  • American Medical Informatics Association

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Customer-Centric Selling (CCS) Certificate Vantage
  • Salesforce
  • Churn Reduction & Retention Specialist (CRRS) 2019
  • Certified Professional Sales Leader (CPSL)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Sales Executive (CSE) - Summit Group
  • Digital Sales Certification (Google) 2024

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