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Skills

  • Customer journey mapping
  • Customer satisfaction protocols
  • Customer relationship management
  • Database management
  • New business development
  • Market trend analysis and forecasting
  • Sales pipeline management
  • Account management
  • Coaching and mentoring
  • B to B sales

Work Experiences

  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Developed and implemented new online marketing strategies that resulted in a 4% increase in sales.
  • Increased sales revenues to $15 for standard services by utilizing effective negotiating skills.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Used sales presentations to communicate product quality and market comparisons.
  • Met with Inbound Sales Managers one-on-one to identify selling roadblocks and provided advice, including data analysis, on how to best address them.
  • Accomplished results within several months.
  • Increased retail sales volume in my assigned territory by 2% through strategic budgeting and product promotion.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Achieved an industry-leading method by applying strategic framework industry knowledge and leadership skills.

Summaries

  • Achieved a $7 revenue boost.
  • Expert in boosting revenue and sales while increasing productivity and customer satisfaction.
  • Over a 13-year career, I've built a strong track record as a performance-oriented sales leader.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Successful Sales Manager with 17 years of experience in developing and increasing process sales.
  • Achieved results over one year.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in vendor management and team leadership backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Documented and resolved system which led to process.
  • Led team to achieve a 49% YoY growth in converted leads and improved deal size by $7 per customer on average.
  • Drove successful onboarding of SAP CRM software, reducing customer handling time by 52% and boosting agent productivity by 2%.
  • Created a self-service knowledge base platform for sales agents, reducing support inquiries by 31%. Achieved a 4 day faster solution delivery time.
  • Designed and launched inbound script optimization initiative, which increased first-call resolution rates by 84%.
  • Streamlined the sales pipeline, reducing inbound lead response time from 6 hours to 15 minutes, contributing to a 37% increase in lead conversions.
  • Championed account-based management strategies, leading to 18 new enterprise account acquisitions in 2023.
  • Conducted comprehensive sales data analysis, identifying patterns in customer behavior that drove a 73% increase in inbound close rates.
  • Delivered sales training program that enhanced communication skills and led to a team-wide 63% increase in customer satisfaction (CSAT) scores.
  • Resolved product issue through consumer testing.

Affiliations

  • Inbound Sales Track Certified Specialist by Tableau – 2024
  • Freemason
  • Customer Success Leadership Network (CSLN)
  • National Association of Sales Professionals (NASP)
  • American Medical Informatics Association
  • Institute of Sales Management (ISM)
  • HubSpot Certified Trainer 2016
  • Lead Generation Experts Forum – Portland
  • B2B Sales Strategy Roundtable Cedar Works – Member
  • Association for Supply Chain Management (APICS)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Churn Reduction & Retention Specialist (CRRS) 2019
  • Google Ads Display Certification - 2020
  • Advanced Google Analytics Certification
  • Google Certified Professional Cloud Architect
  • Digital Sales Certification (Google) 2024
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • HubSpot Inbound Sales Certification - 2017
  • LinkedIn Sales Navigator Mastery 2020

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