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Skills

  • Inventory and restocking
  • Hiring and recruitment
  • Funding and Grant Acquisition
  • Accreditation and certification process
  • Evidence-Based Practice Implementation
  • Adaptive device utilization training
  • Care planning
  • Crisis intervention strategies
  • Client satisfaction enhancement
  • Relationship building and retention

Work Experiences

  • Assessed and screened patients in order to determine their needs and provide the necessary assistance.
  • Awarded in 2019.
  • Oversaw patient care, human resources, and the implementation of method policies and procedures for a company with 13 employees.
  • Achieved accreditation for the facility's rehabilitation program in 2016, surpassing national compliance standards.
  • Accredited in 2024.
  • Changed operational, marketing, and staffing resources to meet financial objectives.
  • Achieved improvements in patient trust scores.
  • Added 8 new treatment programs.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Authored 16 internal reports on operational efficiency.

Summaries

  • Achieved a 69% increase in client engagement.
  • Achieved a 32% reduction in processing times.
  • A gifted individual who speaks 2 languages fluently.
  • Accomplished program designer known for establishing rehabilitation structures that achieve accreditation, guarantees compliance, and fosters patient recovery.
  • Bringing a successful career history of more than 3 years to the table.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • Coordinate patient admission and discharge.
  • Clear understanding of process improvement and strategic planning as well as budget management training.
  • Achieved this over two years.
  • Rehabilitation Coordinator with 11 years of successful performance reporting and workflow optimization experience.

Accomplishments

  • Revitalized aftercare protocols, decreasing hospital readmissions by 24% over the past year.
  • Built partnerships with 10 local healthcare and nonprofit organizations, leading to streamlined client referral pipelines and improved outreach to underserved communities.
  • Raised department-wide client satisfaction ratings by 19% through creating personalized, client-centered care plans.
  • Initiated a staff training program on updated health and safety regulations, increasing compliance audit scores across all units by 76%.
  • Reduced facility waitlist times by 74% through the creation of an efficient intake and prioritization system.
  • Led research initiative into therapy alternatives, integrating standard into care plans that showed 34% effectiveness over traditional methods.
  • Documented and resolved process which led to system.
  • Collaborated with funding partners to secure 16 in grants for rehabilitation program expansions, directly resulting in metric.
  • Implemented a telehealth solution, allowing for virtual therapy sessions, which resulted in a 59% increase in patient engagement and significantly decreased session cancellations.
  • Collaborated with 18 care providers to ensure smooth transfers of care, which led to a 58% decrease in communication gaps between service entities.

Affiliations

  • Society for Social Work Leadership in Health Care (SSWLHC)
  • National Rehabilitation Association (NRA)
  • Certified Disability Management Specialist (CDMS)
  • Academy of Certified Social Workers (ACSW)
  • American Marketing Association
  • Brain Injury Association of America (BIAA)
  • National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR)
  • American Occupational Therapy Association (AOTA)
  • Project Management Institute
  • International Association of Administrative Professionals

Certifications

  • Certified Therapeutic Recreation Specialist (CTRS)
  • Certified Mental Health Rehabilitation Technician (MHRT)
  • Certificate in Rehabilitation Administration (CRA)
  • Driver Rehabilitation Specialist (DRS) Certification
  • Apple Certified Associate (ACA)
  • Assistive Technology Professional (ATP)
  • Certified Vocational Evaluation Specialist (CVE)
  • First Aid/CPR Certified
  • Certified Ergonomics Assessment Specialist (CEAS)
  • Trauma-Informed Care Certification

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