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Skills

  • MS Office
  • Business Planning
  • Data-driven decision making
  • Environmental sustainability initiatives
  • Project organization
  • Financial Management
  • Operational improvement
  • Business analysis
  • Product lifecycle management
  • Budgets

Work Experiences

  • Taught Non-Foods Managers and Non-Foods Managers effective customer service techniques, resulting in a 16% increase in client satisfaction.
  • Created category and process reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Adapted purchasing strategies to meet customer demand.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created budgets and prepared quotes for new products and services.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved a significant standard by making proactive decisions based on market expertise and business knowledge.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Develop strategic business partnerships and relationships.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • To take on a new role in a framework setting, I'm ready to offer exceptional leadership and planning abilities.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Forward-thinking manager with 3 years of manufacturing project management experience.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Salesforce expertise.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Consistently exceeded target KPIs in non-foods merchandising, with a 43% increase in sell-through rate year-over-year.
  • Collaborated with team of 8 in the development of program.
  • Received the Innovation Award in 2016 in recognition of outstanding team performance in increasing non-food sales by 38%. Set a record for quarterly revenue in the category.
  • Guided a team of 10 employees in setting up promotional displays, increasing customer interaction and boosting average transaction values by 82%.
  • Managed and optimized pricing strategies for non-food items, producing a 38% improvement in overall margin without impacting customer satisfaction.
  • Streamlined logistics for non-food stock replenishment, resulting in a 35% improvement in inventory turnover.
  • Leveraged customer feedback systems to tailor non-food offerings, resulting in redesign of assortment that improved customer retention by 31% over 18 months.
  • Led 2021 company-wide inventory reorganization project, which improved stock accessibility by 20% across all departments and reduced losses by 32%.
  • Decreased product returns by 54% through the implementation of enhanced quality checks and improved supplier communication.
  • Led the implementation of a new inventory control system, reducing inventory discrepancies by 18% and improving audit compliance.

Affiliations

  • National Retail Federation (NRF)
  • Freemason
  • Society for Human Resource Management (SHRM)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • American Marketing Association
  • Business Budget Certification Program – Boston University
  • Institute of Supply Management (ISM)
  • American Medical Informatics Association
  • Category Management Association (CMA)

Certifications

  • Certified Compliance and Ethics Professional (CCEP)
  • Certified Safety Professional (CSP)
  • Supply Chain Analytics and Performance (SCAP)
  • Certified Business Operations Manager (CBOM)
  • First Aid/CPR Certified
  • ServSafe
  • Certified Inventory Optimization Professional (CIOP)
  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Green Belt Certification
  • OHSAS 18001: Occupational Health and Safety Management Systems Certification

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