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Skills

  • Staff assistance
  • Business operations
  • Organization
  • First Aid/CPR
  • Tax preparation
  • Multi-Task Management
  • Contract negotiation/review/drafting
  • CRM Systems
  • Product ordering
  • Proficiency in team leadership

Work Experiences

  • Achieved 72% reductions in lost productivity.
  • Transported Adobe Creative Suite to 18 months customer locations.
  • Automated network configuration updates using Workday, achieving a 77% reduction in manual errors within change management processes.
  • Assisted sales teams with network architecture overviews.
  • Analyzed traffic patterns across system data centers.
  • Had an excellent attendance record and was always on time for work.
  • Championed the adoption of an SD-WAN solution, which improved branch-to-branch communication speeds by 84% while cutting costs by 10.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Double-checked the data's accuracy and integrity.
  • Answered an average of 13 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Strengths in team leadership and budget management backed up by Miscellaneous training.
  • Within Miscellaneous, senior Network Operations Manager and outstanding performer in stakeholder engagement and workflow optimization.
  • Achieved a 62% reduction in system downtime.
  • Achieved $12 savings.
  • Among his accomplishments is the creation of a system app for use in the standard industry.
  • Contributed to vendor relationship management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Accomplished manager with expertise in network rollout projects.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved zero issues during 2024 audits.

Accomplishments

  • Improved
  • Managed
  • Recommended
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Solved
  • Automated alert escalation protocols, significantly decreasing average issue response and resolution times during service outages.
  • Resolved product issue through consumer testing.
  • Consulted
  • Analyzed network traffic patterns to optimize firewall configurations, mitigating security risks and decreasing unauthorized access attempts by 54%.
  • Directed a global upgrade of firewall policies, resulting in a 56% reduction in potential security vulnerabilities across 7 sites.

Affiliations

  • Board Member, Cloud Infrastructure Alliance - 2022 to 2023
  • Member, Project Management Institute (PMI) – Telecom Special Interest Group - 2023 to Present
  • American Medical Informatics Association
  • American Marketing Association
  • Alumni, MIT Professional Education – Networking Technologies Program, Raleigh - 2020
  • Society of Women Engineers
  • International Council of Nurses
  • American Society of Safety Professionals
  • Freemason
  • Faculty Mentor, Network Infrastructure at National University Atlanta - 2022 to Present

Certifications

  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified VoIP Network Engineer (CVNE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified: Azure Administrator Associate
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Association for Project Management (APM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Cloud Professional Networking Engineer
  • Amazon Web Services (AWS) Certified Solutions Architect – Professional
  • SHRM Senior Certified Professional (SHRM-SCP)

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