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Skills

  • Staff supervision
  • Detail oriented
  • External servicing
  • Lost and found procedures
  • Marketing
  • Conflict resolution
  • Administrative tasks
  • Radio etiquette
  • Standard Language fluency
  • Food and beverage preparation

Work Experiences

  • Made an average of 12 prompt wake-up calls each morning.
  • Always ensured that service onboard met or exceeded luxury hospitality standards, earning a President's Club in 2020.
  • Was in charge of developing departmental goals, work schedules, budgets, and policies.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Accommodated standard and framework requests from guests.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Asana to one year customer locations.
  • Answered 17 calls per one year to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Achieved customer feedback success for 15 consecutive quarters.

Summaries

  • Reliable flight attendant with extensive airline industry experience.
  • Offering a strong work ethic and a customer-focused personality.
  • Flight Attendant with dynamic customer service skills who is energetic and multilingual.
  • Known for top-notch friendliness and best-in-class customer service.
  • Professional, courteous service with a strong commitment to exceeding expectations.
  • Looking for a job as a flight attendant for a major airline.
  • Influential tour guide with over 6 years of experience giving presentations to large groups.
  • Dedicated to learning, growing, and succeeding in Airline.
  • Within Airline, senior International Flight Attendant and outstanding performer in budget management and project management.
  • Caring and astute, with a track record of assisting people with disabilities.

Accomplishments

  • Won
  • Consulted
  • Solved
  • Established
  • Created
  • Garnered 12 stars out of 5 in customer satisfaction scores on procedure
  • Maintained a 9 Diamond rating for the hotel during all 18 years as Hotel Manager.
  • Documented
  • Represented
  • Achieved a system Airline Safety Certification in 2019, enhancing personal understanding of compliance standards and safety protocols.

Affiliations

  • World Aviation Training Symposium (WATS) Attendee
  • Hospitality & Travel Management Association
  • International Air Line Pilots Association (ALPA)
  • International Council of Nurses
  • International VIP Flight Attendants Association
  • National Business Aviation Association (NBAA)
  • Association of Information Technology Professionals
  • Jaycees
  • Hospitality Sales & Marketing Association International (HSMAI) - Airline Division
  • International Cabin Crew Association

Certifications

  • Certificate in Aviation Hospitality & Travel Management
  • Advanced Fire fighting for Flight Attendants
  • Flight Safety Foundation Basic Aviation Safety Certification
  • Foreign Language Fluency Certification (e.g., Spanish, Mandarin Fluency Certification)
  • Salesforce
  • Airline Travel Safety and Emergency Procedures
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Protection Officer (CPO)
  • First aid and CPR
  • Cross-Cultural Sensitivity and Conflict Resolution Training

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