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Skills

  • Customer service
  • First Aid/CPR
  • Committee facilitation
  • Risk mitigation
  • Board Collaboration
  • Communications
  • Financial Management
  • Conflict resolution
  • Data collection and analysis
  • Supplier relationship management

Work Experiences

  • Achieved cost savings of 26%.
  • Taught Body Corporate Managers and Body Corporate Managers effective customer service techniques, resulting in a 18% increase in client satisfaction.
  • Achieved 38% improved service delivery.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved a 29% increase in tenant satisfaction.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Body Corporate Manager with 13 years of successful data analysis and workflow optimization experience.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Proactive Body Corporate Manager uses determination and attention to detail to produce high-quality team leadership work.
  • To take on a new role in a framework setting, I'm ready to offer exceptional leadership and planning abilities.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Professional who is both energetic and poised.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Body Corporate Manager who is proactive and meticulous, with over 16 years of experience in the framework industry.

Accomplishments

  • Executed a smooth transition of 14 properties during pivotal company acquisition with no disruption to tenant services.
  • Resolved product issue through consumer testing.
  • Collaborated with legal counsel to navigate initiative property disputes, reducing legal fees by 9.
  • Optimized property safety measures, increasing tenant retention by 53% and reducing insurance premiums by $6 annually.
  • Collaborated with team of 8 in the development of method.
  • Improved response protocols for emergency repair requests, leading to a 39% reduction in downtime for critical property services.
  • Documented and resolved metric which led to framework.
  • Introduced energy-efficient improvements, reducing property operational costs by $12 annually and receiving Employee of the Year for sustainability.
  • Drafted and implemented a detailed crisis management plan, which led to incident resolution times improving by 56%.
  • Established strong supplier relationships that resulted in a 66% cost reduction for maintenance and facility services.

Affiliations

  • Society of Women Engineers
  • Project Management Institute
  • International Real Estate Federation (FIABCI) Member
  • American Society of Safety Professionals
  • National Association of Housing Cooperatives (NAHC) Participant
  • Continuing Education in Property Law at program Finalist
  • Jaycees
  • Strata Community Association (SCA) Affiliation
  • Local Government Advisory Board on Real Estate and Property Committee Member
  • American Marketing Association

Certifications

  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Apartment Manager (CAM) - category
  • Maintenance Management Professional (MMP) - Lakeside Partners
  • Professional Strata Broker (PSB) Certification - system
  • Regulatory Compliance Certification for Property Managers - Illinois
  • CompTIA Network+
  • CompTIA Security+
  • Certificate in Strata Leadership and Management - framework
  • Fire Safety Certification for Property Managers - system

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