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Skills

  • Customer service
  • Mentorship and Coaching
  • Peak season workflow management
  • Team Leadership
  • Customer engagement strategies
  • Organization
  • First Aid/CPR
  • Marketing strategy
  • Distribution center management
  • Merchandising operations

Work Experiences

  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Taught newly hired Store Support Supervisors how to upsell using quality assurance and data analysis, boosting job expertise within three years.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Achieved a 35% decrease in workplace accidents.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Achieved results after one year.
  • Coached a 16-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Achieved 70% or above in customer satisfaction.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.

Summaries

  • Supervisor with 6 years of experience leading talented salespeople who is results-oriented.
  • Achieved a 79% rise in loyalty program participation.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved a 19% increase in overall store ratings.
  • Accomplished Store Support Supervisor adept in using KPIs to monitor progress and achieve performance targets. Regularly conducted data analysis and adjusted team schedules, resulting in a 35% increase in staff utilization.
  • Willing to put team leadership knowledge to work for a well-established company in the Customer Service sector.
  • Strengths in data analysis and workflow optimization backed up by Customer Service training.
  • Accomplished in transforming customer feedback into actionable improvements. Spearheaded initiatives that increased store satisfaction scores by 31% within 6 months, elevating the brand reputation.
  • Store Support Supervisor with 6 years of experience supervising employees in metric environments.

Accomplishments

  • Reduced absenteeism by 36% by launching employee engagement and wellness programs, boosting retention rates.
  • Led cross-department efforts to consolidate inventory processes, reducing discrepancies and stock loss by 22%.
  • Managed relationships with key suppliers, securing favorable pricing agreements that reduced supply costs by 53% annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced a loyalty program membership drive that boosted sign-ups by 54% and increased customer retention by 38% over one year.
  • Documented and resolved procedure which led to program.
  • Achieved Innovation Award for successfully managing a multi-departmental team to exceed sales targets by 71% in 2019.
  • Collaborated with team of 17 in the development of procedure.
  • Implemented a new forecasting and inventory system, reducing overstock issues and improving capital management by 74%.
  • Developed a loss prevention strategy that decreased inventory shrinkage by 46% over 6 months.

Affiliations

  • Member of Retail Leaders Circle (RLC)
  • Association for Computing Machinery
  • Volunteer at Association of Retail Leaders in Seattle
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Certification in Advanced Retail Operations Management from Meridian
  • International Council of Nurses
  • Certified Retail Supervisor by Summit Group
  • Fuel Retail Network Member
  • Member of National Association of Sales Professionals (NASP)

Certifications

  • Retail Sales Solution Certification (RSS) - 2018
  • The National Retail Federation Certification (NRF) - 2022
  • Customer Experience Certification (CXC) - 2021
  • Retail Supervisor Leadership Certificate - Summit Group
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Retail Operations Manager Certification - Beacon Labs
  • Retail Customer Service Excellence Certification - Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Advanced Sales Coaching and Sales Strategy Certificate - 2016

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