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Skills

  • Guest relations training
  • Cordial
  • Proficient in Spa Soft
  • Medical recordkeeping
  • Advanced laser technologies
  • State Board Issued Esthetic License in North Carolina
  • Client Retention Strategies
  • Elite Salon Management specialist
  • Jira expert
  • Botoxosmelyan

Work Experiences

  • Greeted all visitors and assisted with special requests and services.
  • Performed 4 facials, chemical peels, and waxing procedures every week.
  • Transported Power BI to the past year customer locations.
  • Kept a close eye on guest access to the restricted spa areas.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Made a proposal
  • Escorted guests to the tranquility room after replacing towels and mats.
  • Identified
  • Recommended appropriate therapy based on the client's current health.
  • Ensured

Summaries

  • Medical Aesthetician is articulate and driven to succeed.
  • Medical Aesthetician with 18 years of successful project management and stakeholder engagement experience.
  • Deadline-driven
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Dependable
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Sales and customer service experience in several upscale day spas.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Customer service specialist with 7 years of program experience who is dedicated and detail-oriented.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.

Accomplishments

  • Developed a body contouring treatment package that became the top-selling service, increasing revenue by 16% during the first quarter.
  • Awarded recognition by management for consistently achieving above-average client satisfaction ratings over a period of 2017.
  • Trained junior aestheticians in advanced skincare procedures, improving team consistency and client satisfaction rate by 72%.
  • Served as a lead aesthetician during the launch of program, achieving 80% growth in retail product sales within the first 17 months.
  • Successfully executed over 14 chemical peels, ensuring clients achieved optimal results with a 26% improvement in client satisfaction scores.
  • Provided guidance to clients on post-treatment care, reducing the incidence of post-procedure complications by 33%.
  • Developed a referral program that resulted in a 27% increase in new client appointments over one year.
  • Successfully cross-sold additional services such as chemical peels and laser therapy, increasing overall client spend by 62%.
  • Reduced client wait times through efficient time management and scheduling adjustments, improving turnaround by 32%.
  • Documented and resolved procedure which led to metric.

Affiliations

  • National Coalition of Estheticians Associations (NCEA)
  • International Dermal Institute Alumni Network
  • Esthetics Council of America
  • American Marketing Association
  • Society of Aesthetic Skincare Therapists (SAST)
  • Jaycees
  • Toastmasters
  • American Society for Laser Medicine and Surgery (ASLMS)
  • Society of Human Resource Management
  • International Association of Professional Aestheticians (IAPA)

Certifications

  • CompTIA A+ Technician
  • CompTIA Security+
  • Advanced Dermaplaning Certification from method
  • Certified HydraFacial Specialist from standard
  • Master Aesthetician method
  • Advanced Microblading Certification Meridian
  • Certified Esthetic Dermatology Associate (CEDA) 2023
  • First Aid/CPR Certified
  • Certified Laser Technician (CLT) from Vantage
  • HydraFacial Specialist Certification Summit Group

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