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Skills

Record keeping using Jira
Increasing safety in multi-pet environments
Project organization
Post-operative care for pets
Adoption coordination for rescue pets
Health and wellness checks for pets
Leadership in animal care operations
Communications
Improved pet diet development
MS Office

Work Experiences

Consistently upheld standards of compassion in client interactions.
Achieved a customer retention rate of 49% by continually providing high-quality and personalized care for returning clients.
Conducted behavioral assessments for newly enrolled pets, identifying their unique needs and successfully creating personalized action plans for over 6 animals.
Achieved results over the past year.
Gave framework and method medications to animals in treatment on a regular, scheduled basis and kept track of any changes in their health.
Delivered comfort during challenging times.
Coordinated nutrition, exercise, and medical needs.
Contributed to client retention by consistently providing excellent customer service to both clients and pets.
Cages, kennels, play yards, and grooming areas were kept neat and clean by me.
Decreased employee onboarding time by 24% %.

Summaries

Dedicated to learning, growing, and succeeding in Miscellaneous.
When caring for multiple animals with varying temperaments, maintains order.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Business-minded Pet Care Technician skilled in identifying operational inefficiencies, helping save $11 annually while improving the quality of the care provided.
Develops and maintains loyal client relationships while establishing and maintaining long-term trust with animals in care.
Within Miscellaneous, senior Pet Care Technician and outstanding performer in data analysis and quality assurance.
Committed to improving pet health through holistic care approaches, including hydration, diet, exercise, and enrichment activities to support full-body wellness.
Certified in pet first aid and CPR.
Animal behavior and wound care are two areas in which she excels.
Achieved a behavioral improvement rate of 80% in nervous animals.

Accomplishments

Successfully organized special dietary and exercise plans for senior pets, increasing their overall health and lifespan by 60%.
Developed strong working relationships with local veterinarians and specialists, improving the speed and effectiveness of care referrals.
Maintained accurate and up-to-date pet care logs using Adobe Creative Suite, tracking health metrics and medication schedules for over 15 pets weekly.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Designed and implemented health-monitoring protocols, identifying early signs of illness in 11% of pets and reducing vet visits by 57%.
Reduced overall stress in pets in boarding by developing and implementing a stress-relief routine involving procedure and enforcing quiet hours.
Implemented a mentorship system for new team members, reducing onboarding time by 35% and improving overall staff satisfaction.
Trained a team of 12 junior staff members, ensuring consistent delivery of care and increasing staff retention by 73%.
Monitored the health of 10 pets daily, escalating issues to vets and ensuring a timely diagnosis and treatment within the past year.
Worked with a dedicated team to reduce kennel stress for long-term boarders, leading to improved pet well-being and reduced client cancellations by 45%.

Affiliations

Fear Free® Certified Professional Program
American Society of Safety Professionals
National Association of Professional Pet Sitters (NAPPS)
Association for Supply Chain Management (APICS)
Society of Human Resource Management
Institute of Animal Technology (IAT)
Institute of Modern Dog Trainers (IMDT)
Certified Feline Master Groomer (CFMG) program
Society of Women Engineers
International Association of Administrative Professionals

Certifications

SHRM Certified Professional (SHRM-CP)
SHRM Senior Certified Professional (SHRM-SCP)
Salesforce
Microsoft Certified Systems Engineer (MCSE)
Certified Dog Trainer (CDT) - Harbor & Co.
Animal Hospice and Palliative Care Certification
Compassionate Handling Training - Safe Pet Transport Techniques
Fear Free Certified Professional
Certified Business Analysis Professional (CBAP)
First Aid/CPR Certified

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