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Skills

  • Interviewing and witness assessment
  • Business operations
  • Organization
  • Data interpretation and trend analysis
  • Operational improvement
  • Customer service
  • Caseload prioritization
  • Project organization
  • Process improvement
  • Incident Response Management

Work Experiences

  • Analyzed insurance fraud data.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Identified insurance coverage limitations with a thorough examination of claims documentation and related records.
  • Collaborated with external contractual agencies.
  • Collaborated with law enforcement to ensure swift criminal investigation proceedings and achieved an arrest rate of 84% across cases managed.
  • Looked into and assessed property damage, as well as reviewing property damage estimates.
  • Authored comprehensive investigative reports, which were instrumental in driving 70% successful prosecution of all cases handled.
  • Gathered and tracked evidence in support of legal processes.
  • Reviewed original investigation reports and documents to address secondary concerns.

Summaries

  • Clear understanding of stakeholder engagement and cross-functional collaboration as well as vendor management training.
  • Accomplished in mentoring and training junior investigators, leading to a 68% improvement in team proficiency in investigative techniques.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative by nature.
  • Achieved results through effective communication and coordination.
  • Costs were consistently reduced while profits were increased.
  • Committed to delivering timely investigative reports.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Investigative Case Manager with 3 years of successful budget management and cross-functional collaboration experience.
  • Empathy, dependability, and enthusiasm for customer satisfaction.

Accomplishments

  • Orchestrated investigations across 12 departments, leading to a 26% reduction in backlogged cases and improving resolution times by one year.
  • Implemented a secure electronic case management system, reducing paperwork and improving case tracking efficiency by 56% within 18 months.
  • Played a crucial role in identifying compliance gaps resulting in the implementation of a metric, enhancing internal controls by 48%.
  • Facilitated interdepartmental investigations that expedited resolution of 5 time-sensitive cases in compliance with program.
  • Established clear legal documentation protocols, reducing document preparation time by 75% while improving accuracy for legal cases.
  • Spearheaded efforts to enhance stakeholder cooperation, resulting in 37% faster access to critical information for investigations.
  • Resolved product issue through consumer testing.
  • Led the integration of Tableau to enhance the team’s ability to manage complex cases, improving overall process efficiency by 47%.
  • Tracked and reported on investigative performance metrics, identifying key bottlenecks and reducing case backlog by 54%.
  • Collaborated with team of 11 in the development of metric.

Affiliations

  • Homeland Security Investigations (HSI) Task Force Membership
  • International Association of Financial Crimes Investigators (IAFCI)
  • Association of Certified Fraud Examiners (ACFE)
  • Society of Corporate Compliance and Ethics (SCCE)
  • Anti-Fraud Collaboration Membership
  • American Marketing Association
  • International Association of Chiefs of Police (IACP)
  • Data-Driven Investigations Workshop 2020
  • Freemason
  • International Compliance Association (ICA)

Certifications

  • Certified Compliance and Ethics Professional (CCEP)
  • Public Record Researcher Certification (PRRC)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Employee Benefits Specialist (CEBS)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Information Privacy Manager (CIPM)
  • Fundamentals of Risk Management (FoRM)
  • Certified Conflict Management and Dispute Resolution Specialist (CCMDRS)
  • Salesforce

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