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Skills

  • Career growth acceleration
  • Relationship development
  • Problem resolution
  • Alcohol and substance abuse
  • Collaborative problem-solving
  • Performance metrics evaluation
  • Team collaboration and leadership
  • Supervision
  • Individualized education programs
  • Project organization

Work Experiences

  • Aligned coaching practices with company objectives.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the delivery of method project by system team, which resulted in program.
  • Collaborated with cross-functional teams.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coached and mentored over 17 peers through personalized development plans, increasing team member engagement by 73%.
  • Achieved a team satisfaction score of 64%.
  • Answered 7 calls per several months to help customers with their questions and concerns.

Summaries

  • Achieved a stress level reduction of 76% in teams.
  • Knowledgeable about the development of children and adolescents, including social, behavioral, emotional, and cognitive strategies.
  • School Counselor with 15 years of experience providing group and individual counseling to help students succeed.
  • Achieved a 56% increase in team motivation.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Achieved 23% company-wide targets.
  • Peer Coach with 18 years of successful data analysis and risk assessment experience.
  • Achieved 67% success in peer progress.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Demonstrating risk assessment and stakeholder engagement expertise

Accomplishments

  • Led collaborative growth experiences which improved group problem-solving capabilities, ultimately increasing project efficiency by 56%.
  • Designed emotional intelligence workshops that reduced workplace conflict by 58% within sales.
  • Facilitated knowledge-sharing cross-functional meetings, increasing interdepartmental productivity by 56% and reducing task duplication.
  • Coached peers through role-specific challenges, resulting in a 29% improvement in task performance and employee autonomy.
  • Guided team members through KPIs tracking, leading to a 40% improvement in goal-setting alignment between departments.
  • Resolved product issue through consumer testing.
  • Supported peers within the learning programs, achieving participation rates of 46% and skill-mastery rates exceeding 3%.
  • Collaborated with team of 18 in the development of standard.
  • Collaborated with HR to refine peer coaching techniques, reducing employee turnover by 54% in the last several months.
  • Established a peer mentoring program yielding 3% faster onboarding completion rates among new hires.

Affiliations

  • Employee Engagement Network
  • National Peer Support Collaborative Learning Network
  • National Alliance on Mental Illness (NAMI) – Peer Support Group Facilitator
  • Association for Supply Chain Management (APICS)
  • International Coaching Federation (ICF)
  • Coaching for Positive Leadership Group
  • International Association of Peer Supporters (iNAPS)
  • Organizational Development Network (ODN)
  • Society for Human Resource Management (SHRM)
  • Project Management Institute

Certifications

  • Certified Corporate Trainer (CCT)
  • Group Facilitator Certification program
  • Six Sigma Green Belt for Process Improvement
  • Certified Learning and Development Professional (CLDP)
  • Certified Professional Coach (CPC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Emotional Intelligence Practitioner Certification
  • Professional Certificate in Team Leadership Coaching
  • Certified Peer Recovery Specialist (CPRS)
  • Certified Peer Support Specialist (CPSS)

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