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Skills

  • Operational improvement
  • Recipes and menu planning
  • Equipment monitoring
  • Supervision
  • Food portioning
  • Communications
  • Process improvement
  • Business operations
  • Performance metrics analysis
  • Cash register operation

Work Experiences

  • Coordinated charity and community events.
  • Achieved 66% improvement in service ratings.
  • Analyzed customer feedback and improved menu options based on demand, driving a 39% surge in sales of Salesforce.
  • Organized work areas to promote efficiency and set a good example in the kitchen.
  • Loaded food, dishes, and utensils onto carts and trays to transport to designated tables from designated food preparation areas.
  • Collaborated with the management team to introduce a customer feedback process, yielding 85% improvement in service ratings.
  • Achieved 47% satisfaction in 2016.
  • Assisted guests by greeting them personally and taking their orders.
  • Collaborated with the management team.
  • Provided 9 nutritious meals to students at category school on a daily basis.

Summaries

  • Team player who is committed to upholding high service standards.
  • Adept at working under pressure.
  • Accomplished Coffee Shop Assistant.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Adaptable Coffee Shop Assistant.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Eager to contribute data analysis and risk assessment to the Vantage team and add value.
  • Dedicated Coffee Shop Assistant with 15 years of fast food industry experience.
  • Avoided product shortages.

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved method which led to framework.
  • Contributed to seasonal menu planning based on local trends, fostering a 82% increase in seasonal product sales.
  • Utilized analytics tools to track sales performance and customer preferences, driving an overall 27% increase in coffee sales.
  • Served an average of 17 customers per day, ensuring quick and high-quality service during peak hours.
  • Trained in effective point of sale (POS) cash handling, contributing to balanced tills every shift.
  • Implemented a loyalty program that retained 27% of new customers within the first 18 months.
  • Successfully renegotiated supplier contracts, reducing product costs by 49%, directly enhancing profit margins.
  • Assisted in the organization and execution of promotional events, driving foot traffic up by 51%.
  • Collaborated with team to maintain Health Department compliance ratings of method in routine inspections.

Affiliations

  • American Marketing Association
  • Professional Customer Service Association Member 2019
  • First Aid and CPR Certification - 2021
  • POS System Certification - HubSpot 2019
  • Local Chamber of Commerce Phoenix
  • Vendor Negotiation Skills Workshop 2015
  • American Society of Safety Professionals
  • Upsell Techniques Webinar by Summit Group 2020
  • ServSafe Food Handler Certification - 2020
  • National Restaurant Association Training 2020

Certifications

  • Managing Diversity and Inclusion in Food Service by Ironclad Systems
  • Health, Safety, and Environment Certificate (HSE) for Food Handlers
  • Apple Certified Associate (ACA)
  • First Aid/CPR/AED Certification
  • Salesforce
  • Preventing Workplace Harassment Training Certificate
  • Food Allergen Awareness Certification
  • Customer Feedback Analysis and Insights Training
  • Certified Public Accountant
  • CompTIA A+ Technician

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