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Skills

  • Business Expansion Funding
  • Business operations
  • Business process improvement
  • Time management
  • Business analysis
  • Business Lending Procedures
  • Communications
  • Customer satisfaction improvement
  • Team building
  • Cash flow optimization

Work Experiences

  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Achieved a 72% approval rate.
  • Created system and metric reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Accomplished this growth over several months.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Summaries

  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Small Business Relationship Manager is a multi-talented Small Business Relationship Manager who is consistently rewarded for planning and operational improvements.
  • Professional who is both energetic and poised.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Clear understanding of budget management and team leadership as well as stakeholder engagement training.
  • Accomplished manager focused on assessing business pain points.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Led workshops and seminars targeting minority-owned businesses, resulting in a 36% increase in loan applications and 55% growth in product adoption.
  • Developed a comprehensive small business loan training program for internal staff, resulting in 67% improvement in loan origination efficiency.
  • Built and maintained strategic relationships with local small business owners, boosting loan referral business by 52% in Atlanta.
  • Promoted financial literacy programs that increased participation in small business funding options by 71%.
  • Reduced non-performing loans on small business portfolio by 56% through targeted risk assessments and monitoring.
  • Monitored market trends and emerging business opportunities, resulting in the identification of 13 high-growth potential businesses for additional funding.
  • Documented and resolved metric which led to category.
  • Resolved product issue through consumer testing.
  • Developed business expansion plans with clients that grew overall loan portfolio by $42,000 within 6 months.
  • Built a high-performing small-business loan growth strategy that increased funding applications by 44% in 2023.

Affiliations

  • Consultative Sales Certification (CSC) Program
  • Strategic Account Management Association (SAMA)
  • International Council of Nurses
  • Association for Financial Professionals (AFP)
  • Small Business Investors Alliance (SBIA)
  • American Marketing Association
  • Turnaround Management Association (TMA)
  • Institute of Certified Bankers (ICB)
  • International Association of Credit Portfolio Managers (IACPM)
  • Commercial Real Estate Finance Council (CREFC)

Certifications

  • Chartered Business Valuator (CBV)
  • Certified Corporate Social Responsibility Practitioner (CSR-P)
  • Six Sigma Green Belt Certification
  • Certified Business Relationship Manager (CBRM)
  • Credit Risk Certification (CRC)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Financial Planner (CFP)
  • Certified Ethical Hacker (CEH)
  • Certified Diversity Professional (CDP)
  • Advanced Certificate in ESG Investing

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