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Skills

  • Technical analysis
  • Project lifecycle management
  • MS Office
  • Team management
  • Business analysis
  • Firewalls, VPNs and security products
  • SonicWall
  • Organization
  • Process improvement
  • API Integration Development

Work Experiences

  • Avoided costly outages.
  • Was in charge of the organization's computer systems and intranet development and maintenance.
  • Resolved issues with LAN, WAN, and voice system operational components.
  • Achieved a 78% reduction in incident resolution time.
  • Achieved 51% performance improvements.
  • Defined enterprise processes and best practices, as well as application-specific enterprise processes.
  • Looked for industry trends on social media and through online sources.
  • Automated data synchronization processes between 12 distinct software platforms, eliminating manual processing errors and saving $7 annually.
  • Architected automated monitoring and recovery processes for critical integrations, enhancing system stability and uptime to over 64%.
  • Automated data synchronization processes.

Summaries

  • Achieved a 53% improvement in operational performance.
  • Achieved measurable performance benchmarks.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Senior Integration Engineer with hands-on experience in implementing scalable API-based integration solutions, capable of handling 13 transactions per hour.
  • Delivered significant and measurable results.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Delivered projects ahead of schedule by 18 weeks.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed integration logging and monitoring systems with Adobe Creative Suite, providing real-time insights into transaction performance.
  • Served as the technical lead for integrating standard with the customer relationship management (CRM) system, improving sales visibility by 78%.
  • Facilitated company-wide migration to an Azure-based CI/CD pipeline, which improved software release frequency by 22% and reduced deployment errors by 12.
  • Led investigation and troubleshooting of production issues, reducing post-deployment errors by 67% through enhanced monitoring and alerting.
  • Ensured Salesforce adheres to industry-standard CPA requirements, reducing compliance audit time by 2 hours annually.
  • Directed the full lifecycle of integration projects for Tableau, ensuring the successful deployment of 8 major releases per quarter.
  • Designed a microservices architecture for ServiceNow, improving fault tolerance and reducing failure recovery time by 9 minutes.
  • Implemented ElasticSearch for log management, enabling faster root cause identification and reducing troubleshooting time by 16 hours.
  • Defined technical and business requirements for a new API gateway, facilitating 43% more efficient routing of service requests.

Affiliations

  • Contributor, OpenAPI Working Group
  • Member, Association of Cloud Engineers (ACE)
  • Affiliated with the International Council on Systems Engineering (INCOSE)
  • Rotary International
  • Project Management Institute
  • Active participant in the Cloud Native Computing Foundation (CNCF)
  • Member, Middleware Integration Professionals Network
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Freemason

Certifications

  • Terraform Certified Associate (HashiCorp)
  • CompTIA A+ Technician
  • Certified Python Programmer – Python Institute
  • Certified Solution Integration Architect – Meridian
  • AWS Certified Solutions Architect – Professional
  • Microsoft Certified: DevOps Engineer Expert
  • Cisco Certified Network Associate (CCNA)
  • Red Hat Certified Specialist in Deploying Containers (RHCSDC)
  • Certified Secure Software Lifecycle Professional (CSSLP)
  • SHRM Certified Professional (SHRM-CP)

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