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Skills

  • Operational improvement
  • Multi-pet household management
  • Nutritional plans for cats
  • First aid for cats
  • Increase in service rebooking
  • Pet feeding schedule coordination
  • Client relationship building
  • Grooming
  • Client satisfaction tracking
  • Business operations

Work Experiences

  • Gave process and framework medications to animals in treatment on a regular, scheduled basis and kept track of any changes in their health.
  • Kept boarding areas clean and organized to promote animal welfare.
  • Achieved 52% fewer behavior-related incidents.
  • Achieved certification in ITIL.
  • Administered treatments.
  • Achieved Outstanding Service Award.
  • Kept track of the animals' health and behavior by looking for urine and feces, performing weight checks, and observing appetite during feeding.
  • Kept an eye on the cats for signs of inactivity, illness, or a change in demeanor, and alerted the pet owner.
  • Achieved results within 2 weeks.
  • Achieved growth in 2018.

Summaries

  • Clear understanding of strategic planning and process improvement as well as strategic planning training.
  • Achieved a 7% rebooking rate.
  • Achieved a 15% rebooking rate.
  • Achieved consistent client satisfaction.
  • Achieved a 9% faster diagnosis rate for client cats.
  • Dedicated to the welfare of animals.
  • Deliver consistently high-quality service and animal-care excellence.
  • In method settings, conscientious about providing top-notch care to protect and serve every animal.
  • Achieved a 82% reduction in stress-related behaviors in client cats.
  • From kittens to senior cats, we are dedicated to providing the best possible care.

Accomplishments

  • Prepared daily reports on each cat’s behavior, feeding, and health metrics, improving transparency and trust with every client.
  • Managed a dual-shift schedule for up to 15 cats per day, ensuring timely meals, medications, and interactions.
  • Maintained a 13 consecutive 5-Star rating on Salesforce through offering exceptional, detail-oriented cat sitting services.
  • Documented and resolved category which led to process.
  • Led a behavior correction initiative for traumatized or rehomed cats, achieving full behavioral recovery in 6 months.
  • Improved the adoption rate of shelter cats in foster care by 50% through social media promotions and regular health assessments.
  • Cut meal preparation time by 22% for cats with highly specialized diets by pre-portioning meals, enhancing efficiency.
  • Collaborated with team of 10 in the development of system.
  • Reduced health issues related to obesity by advising clients on proper diet and exercise regimens, fostering a 62% healthier client base.
  • Detected early signs of feline illness in 18 cats, leading to timely medical interventions and improved health outcomes.

Affiliations

  • Fear Free Pets Certification
  • Pet Obesity Prevention Coalition Member
  • Veterinary Technicians and Assistants Association
  • Professional Member of Cat Writers' Association (CWA)
  • Feline Rescue Advocate with Local Animal Shelter - Seattle
  • National Association of Professional Pet Sitters (NAPPS)
  • National Association of Social Workers
  • Member of the Society of Companion Animal Studies (SCAS)
  • Association of Animal Welfare Advancement
  • Lions Club

Certifications

  • Red Cross Pet First Aid Certification
  • Cat Shelter Certification (offered by American Humane Society)
  • PetTech First Aid & CPR Certified (specific to animals)
  • Animal Emergency Management Certified
  • CompTIA Network+
  • Feline Behavior and Training Certification (offered by Vantage)
  • Lost Pet Professional Certification
  • SHRM Certified Professional (SHRM-CP)
  • Cat Anxiety Management Certification (through Northwind)
  • Certified Feline Groomer (CFG) (offered by Lakeside Partners)

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