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Skills

  • Operational improvement
  • Exceptional time management skills
  • Budgets
  • Process improvement
  • Performance management
  • Computer literate
  • Technical knowledge
  • Retail merchandising specialist
  • Cash flow management
  • Claims analysis

Work Experiences

  • Identified
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Worked night and weekend shifts, securing $11 in orders in the past year during the holiday season.
  • Won
  • Checked the quality of standard components to see if they were within tolerances and if any were unacceptable.
  • Checked the quality of finished products to ensure that they met specifications and assigned appropriate quality grades.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Recommended a new Jira to customers, which resulted in an increase in add-on business of 18%.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Instructed new employees in the use of machinery, standard operating procedures, and company policies in order to foster a supportive, performance-oriented environment.

Summaries

  • 2 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Accountable Retail Associate with a high level of initiative and ownership.
  • Ambitious
  • Dependable
  • Loyal Senior Team Leader with diverse talents in the Computers Software industry's project management and stakeholder engagement.
  • Dedicated to exceeding sales targets.
  • Strong organizational and communication skills, as well as accuracy and attention to detail.
  • Interpersonal and communication skills are exceptional.
  • Vendor management and project management are examples of expertise.
  • Retail sales and customer service expert with numerous awards.

Accomplishments

  • Redesigned and implemented a new operational workflow, reducing resource waste by 52% and cutting delivery time by one year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and led a comprehensive risk management strategy, reducing project risks by 55% and ensuring delivery under budget.
  • Led framework, affecting 17 team members across Phoenix and meeting targets 34% earlier than anticipated.
  • Created individualized development programs for direct reports, leading to the promotion of 30% of team members within one year.
  • Achieved status as one of 6 top sales performers in the region comprised of 18 stores.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Resolved product issue through consumer testing.
  • Deployed productivity management initiatives that resulted in a 63% boost in team output, while maintaining a 80% quality rating.
  • Procedure Met and exceeded quotas generating 4+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.

Affiliations

  • Association for Computing Machinery
  • Business Professional America (BPA) - Earned recognition for participation in skill advancement programs
  • Jaycees
  • The Association of Workplace Performance Improvement (AWPI) - Hosted a series on performance tracking improvement
  • National Association of Social Workers
  • Agile Alliance - Active contributor to Agile development discussions and events
  • Employee Engagement Network - Awarded for facilitating knowledge transfer processes
  • Institute of Leadership & Management (ILM) - Certified Relationship Manager, specializing in team building
  • International Society for Performance Improvement (ISPI) - Presented results of risk analysis implementation in project management
  • American Medical Informatics Association

Certifications

  • Certified Team Coach (CTC), certified by Scrum Alliance
  • Certified Leadership Coach, certified by Vantage
  • Microsoft Office Specialist (MOS)
  • Salesforce
  • Certified Team Performance Coach (CTPC)
  • Customer Service Professional Certificate
  • Certified Agile Coach (ICP-ACC), certified by ICAgile
  • Certified Product Manager (CPM), certified by AIPMM
  • Certified Sales Leadership Professional (CSLP), certified by Vantage
  • Certified Professional in Training Management (CPTM), certified by Ironclad Systems

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