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Skills

  • Customer satisfaction improvement
  • Health and Safety Protocols
  • Interpersonal communication
  • Regulatory compliance
  • Process improvement
  • Team management
  • Inventory management
  • Cross-departmental communication
  • Categorizing and sorting techniques
  • Critical thinking and decision-making

Work Experiences

  • Assisted in pricing unique donations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated item placement.
  • Assessed the quality of incoming donations, categorizing items for appropriate routing to sale or recycling, reducing waste by 66%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with local charities and community organizations to repurpose 5 unsellable items, enhancing sustainability initiatives.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Conducted end-of-day reconciliations to ensure all donations were tracked, balancing over $14 in weekly donations.
  • Achieved a 27% satisfaction rating in post-donation surveys.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Achieved a 81% increase in revenue.
  • Consistently recognized by management for contributing to departmental success, ensuring donor satisfaction and compliance with quality standards.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of risk assessment and vendor management as well as team leadership training.
  • Contributed to a 38% reduction in waste.
  • Consistently met and exceeded performance goals.
  • Collaborative professional with extensive experience.
  • Boosted throughput by 22%.
  • Committed to sustainability, diverted 40% of unusable donations from landfills by establishing partnerships for recycling and repurposing.
  • Donation Center Attendant is a multi-talented Donation Center Attendant who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Collaborated with team to develop a more efficient donation intake procedure, enhancing throughput by 37%.
  • Led the initiative to reorganize storage rooms, enhancing operational workflow and creating 32% more usable space.
  • Documented and resolved framework which led to metric.
  • Participated in community outreach programs that increased donation flow by aligning with local donation drives and events.
  • Suggested and implemented changes to on-the-floor donation placement, resulting in 73% higher sales per square foot.
  • Coordinated with management to track donation flow patterns, resulting in a 20% reduction in downtime during non-peak hours.
  • Established a new workstation layout for more streamlined donation intake, cutting down sorting time by 63%.
  • Collaborated with team of 16 in the development of framework.
  • Designed and implemented a system for improved storage and sorting of attic stock that boosted retrieval speed by 78%.
  • Provided excellent customer service by assisting both donors and shoppers, bolstering store reputation for friendliness and efficiency.

Affiliations

  • National Association of Social Workers
  • Society of Women Engineers
  • National Retail Federation (NRF)
  • Solid Waste Association of North America (SWANA)
  • Rotary International
  • Goodwill Industries International
  • Freemason
  • Occupational Safety and Health Administration (OSHA) Training Participation
  • Association of Information Technology Professionals
  • Professional Recycling Association (PRA)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Safety and Recycling Operator (CSRO)
  • Professional Warehouse & Distribution Designation (PWD)
  • Google Certified Professional Cloud Architect
  • Certified Logistics Associate (CLA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Nonprofit Leadership and Management
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Donations Management (CPDM)
  • Customer Service Excellence Certification

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