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Skills

  • Team management
  • Employee reviews
  • Supervision
  • Inventory management
  • Coaching and mentoring
  • Asset management and record-keeping
  • Human resources management
  • MS Office
  • Technical problem solving
  • Project development

Work Experiences

  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 15%.
  • Worked with assistant managers to open and close the category office, as well as handle large transactions and inventory management.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • By evaluating the effectiveness of method and procedure projects, I was able to increase profits.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Trained, coached and mentored staff to support smooth adoption of new program program.
  • Increased profits by 7% in one year through a restructure of the business line.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
  • In developing policies, managing metric activities, and taking streamlined, be strategic.
  • Optimize long-term success by effectively balancing targets with resources.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Expert in category industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in negotiating vendor contracts.
  • Customer-focused General Manager with 10 years of experience who is committed to expanding team leadership and client relations.

Accomplishments

  • Designed and implemented a computerized maintenance management system (CMMS) that improved work order completion rates by 70%.
  • Worked as a liaison for disaster recovery planning, creating a comprehensive facility response system that minimized downtime during program.
  • Led cross-functional teams in deploying performance monitoring solutions that increased equipment utilization by 66%.
  • Resolved product issue through consumer testing.
  • Negotiated contracts with vendors, saving an estimated $6 per year without compromising quality or service levels.
  • Introduced smart building technologies that optimized energy consumption, reducing utility costs by 72% while improving operational efficiency.
  • Reduced employee injury incidents by 49% through the implementation of new safety training programs and equipment handling guidelines.
  • Monitored and improved sanitation protocols, reducing facility-related health issues in compliance with safety standards such as PMP.
  • Served as the primary point of contact between regional office directors and corporate leadership for all facilities-related concerns.
  • Developed and maintained performance monitoring systems that provided real-time data, reducing emergency repair incidents by 36% year over year.

Affiliations

  • Sustainable Facilities Management Network (SFMN)
  • International Association of Administrative Professionals
  • Certified Facility Manager (CFM) certification by IFMA
  • U.S. Green Building Council (USGBC), LEED Accredited Professional
  • Institution of Occupational Safety and Health (IOSH)
  • International Institute of Facility Management (IIFM)
  • Jaycees
  • International Association for Energy Economists (IAEE)
  • Energy Management Association (EMA)
  • International Institute of Risk and Safety Management (IIRSM)

Certifications

  • Facilities Management Professional (FMP) - 2023 - Ironclad Systems
  • Certified Energy Auditor (CEA) - 2019 - Association of Energy Engineers (AEE)
  • Google Certified Professional Cloud Architect
  • Incident Command System (ICS) Certification - 2015 - Federal Emergency Management Agency (FEMA)
  • Workplace Safety Manager Certification - 2023 - National Safety Council
  • Real Property Administrator (RPA) - 2024 - Building Owners and Managers Institute International (BOMI)
  • Building Operator Certification (BOC) - 2017 - Meridian
  • Fleet Management Certificate - 2023 - National Association of Fleet Administrators (NAFA)
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)

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