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Skills

  • Data entry
  • Conflict resolution
  • Report writing
  • Project management
  • Installation of wireless communication infrastructure
  • Inspection reviews
  • Data Management
  • Document scanning
  • Client assessment and analysis
  • Copper cable maintenance and repair

Work Experiences

  • Collaborated with engineering teams to refine installation guides, reducing on-site errors by 80% among junior technicians.
  • Assisted in the design of a Salesforce rollout.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Completed over 10 installations per day with zero quality defects reported in 2021.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Double-checked the data's accuracy and integrity.
  • Accomplished a 49% improvement in signal quality.

Summaries

  • Demonstrated ability to build customer relationships and solve problems with minimal supervision.
  • Certified Premise Technician with hands-on experience using ServiceNow for service ticket management, ensuring error-free and timely completion of tasks that improve response times by 67%.
  • Collaborated with customers.
  • Consistently exceeded customer expectations.
  • Motivated Premise Technician with experience managing large-scale projects, including budgeting and administration.
  • Certified Premise Technician.
  • With a strong work ethic, well-organized and resourceful.
  • Professional with 15 years of progressive experience in the field who is highly organized and detail-oriented.
  • Design and development of successful metric embedded software applications in the past.
  • Achieved quality and efficiency through teamwork.

Accomplishments

  • Developed a cost estimation toolkit to more accurately assess installation projects, resulting in a 50% reduction in budget overages.
  • Deployed Tableau across 10 enterprise customers in Chicago within strict compliance and safety standards.
  • Managed and coordinated the installation of fiber optic networks for 3 commercial clients, ensuring zero interruptions to business operations.
  • Documented and resolved procedure which led to program.
  • Pioneered the use of remote support tools, reducing the need for travel and saving 18 in expenditure annually.
  • Reduced on-call hours by 72% by implementing a ticket-based remote troubleshooting system that increased resolution times.
  • Increased sales 9% over one year.
  • Coordinated the modernization of office communications infrastructure, contributing to a 12 annual savings in operational costs.
  • Executed preventive maintenance checks on network devices, saving the company 9 in annual reactive repair costs.
  • Spearheaded the rollout of new firewall and security protocols for 2 premises, enhancing data security by 55% across all sites.

Affiliations

  • Participant in the SCTE Energy 2020 Program, focusing on energy efficiency in telecommunications infrastructure.
  • Maintained membership in the International Communications Maintenance Association (ICMA), developing skills in preventive network maintenance.
  • Participated in Broadband Forum’s Quality of Experience (QoE) management training in 2020, focusing on customer satisfaction improvement.
  • Licensed by the National Association of Communications Technicians (NACT), focusing on compliance standards and fieldwork best practices.
  • Completed the Certified Network Cable Installer (CNCI) certification through The Global Benchmark for Network Cable Installation program in 2018.
  • Completed continuing education program with ETA International (Electronic Technicians Association) on fiber optics installation.
  • Member of the Wireless Infrastructure Association (WIA), enhancing proficiency in small cell deployment and maintenance.
  • Active participant in Telecommunications Industry Association (TIA) workshops for updating industry standards since 2015.
  • Certified participant in Tower Climbing Safety and Rescue Training by ComTrain since 2023, improving on-site operational safety.
  • Completed professional development with the International Telecommunications Union (ITU) for upgrading global interoperability standards.

Certifications

  • CompTIA Network+ Certification
  • Z-Wave Certified Installer (ZCI)
  • Fiber Optic Technician Certification (FOTC)
  • Residential Network Cabling Certification
  • OSHA 10-Hour General Industry Certification (Telecom)
  • Electrical Power Testing Technician (EPTT) – Telecommunications Focus
  • SCTE/ISBE Broadband Premises Expert (BPE)
  • Certified Fiber Optic Installer (CFOI)
  • Fiber Optic Association (FOA) Certification
  • Broadband Premises Technician (BPT) Certification

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