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Skills

  • Training manuals and materials
  • Business Administration
  • Administrative support
  • Video instruction
  • Relationship development
  • Compliance Training Integration
  • Team building
  • Cross-Departmental Collaborative Training
  • Product development
  • Incentive initiatives

Work Experiences

  • Curated development paths for initiative employees.
  • Scheduled training sessions based on classroom, equipment, and instructor availability.
  • Created skill-specific training programs to help employees grow.
  • Collaborated with IT teams to ensure the LMS system integrated seamlessly with HR software, optimizing tracking of 2 employees’ learning milestones.
  • Effectively trained team members on best practices and protocol, reducing process lags.
  • Collaborated with subject matter experts to curate and design over 9 custom digital training modules for Education and Training.
  • Collaborated with HR to integrate compliance training into the LMS platform, ensuring 33% completion of mandatory courses.
  • Looked at different training delivery methods to see how I could improve the effectiveness and cost of training.
  • Achieved a 44% reduction in manual task effort.
  • Collaborated with HR to integrate compliance training.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Professional with a personable style and a thorough approach who is decisive and disciplined.
  • ITIL certified
  • Accomplished Digital Learning Specialist.
  • Digital Learning Specialist with quality assurance and stakeholder engagement abilities.
  • Strategic thinker with expertise in vendor management.
  • Individual and group training on topics such as client relations and cross-functional collaboration are among the talents of this talented Training Specialist.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Strong technical skills and experience in budget management.

Accomplishments

  • Implemented adaptive learning features that personalized user experiences, leading to a 54% improvement in learner assessment scores.
  • Spearheaded the automation of learner feedback across 12 courses, enhancing data-driven revisions that improved course satisfaction rate by 34%.
  • Created certification preparation programs that contributed to a 53% increase in certified employees across Education and Training.
  • Implemented just-in-time learning strategies leveraging a mobile-optimized platform, reducing knowledge gaps by 19%.
  • Led the adoption of a digital learning ecosystem that ensured AICC/SCORM compliance, reducing external consultant costs by $11.
  • Developed a new digital learning strategy that increased user engagement on training modules by 61% over a 6 months-month period.
  • Leveraged gamification to increase learner engagement, improving completion rates for compliance courses by 72% %.
  • Improved organizational knowledge base by curating ITIL prep courses, driving a 81% increase in employee certification exam success rates.
  • Utilized instructional design methodologies (ADDIE/Agile) and improved learning outcomes on ServiceNow courses by 69%.
  • Automated the certification renewal process through the LMS platform, lowering administrative overhead costs by $2 annually.

Affiliations

  • Member of the Association for Talent Development (ATD)
  • Certified member of the Society for Human Resource Management (SHRM)
  • Completed HubSpot certification through Codecademy for Learning and Development professionals
  • Catalyst contributor for the European Association of Distance Teaching Universities (EADTU) leading transferable digital leadership models
  • Engaged with the Online Learning Consortium (OLC) to stay updated on best digital practices
  • Member of the Technology Affinity Group (TAG) focused on leveraging digital tools for better education solutions
  • Enrolled in yearly workshops at the National Education Association (NEA) for digital transformation initiatives
  • Affiliate with the International Society for Technology in Education (ISTE)
  • Attendee and supporter of the Corporate Learning Improvement Community (CLIC) advocating cross-departmental collaborative upskilling
  • Member of the American Society for Training & Development (ASTD), participating in regional webinars on cutting-edge digital learning strategies

Certifications

  • Certified Online Learning Facilitator (COLF) - Learning and Performance Institute
  • IBM Certified Specialist – Learning Management System Administration
  • Certified Digital Marketing Professional - procedure
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Learning Environment Architect (CLEA) – process
  • Microlearning Design Certificate – method 2018
  • CompTIA A+ Technician
  • Certified Digital Learning Consultant – Northwind Phoenix
  • Certified Business Analysis Professional (CBAP)
  • Salesforce

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