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Skills

  • Product development
  • Planning and coordination
  • Human Resources
  • Team management
  • Team-building activities
  • Problem resolution
  • Business Administration
  • Administrative support
  • Change Management in Learning Initiatives
  • Collaborating with subject matter experts (SMEs)

Work Experiences

  • Coached team members on launching learning material.
  • Curated content for PMP prep courses, leading to an increase in exam pass rates by 82%.
  • Promoted increased productivity by allocating resources, budgets, inventories, training support, and team-building materials in the most efficient way possible.
  • Designed a comprehensive digital learning ecosystem.
  • Designed and implemented Blended Learning models which reduced overall training costs by $12 annually.
  • Kept track of training activities and changes in order to evaluate the program's effectiveness.
  • Coached team members on creating learning material.
  • Continued to train end users in new applications while cross-training on procedure devices.
  • Curated and designed over 18 custom digital training modules.
  • Created gamified assessments.

Summaries

  • Communicative and team-oriented, with ServiceNow expertise.
  • System, program, and procedure are all available.
  • Ability to recognize framework issues and integrate standard solutions to achieve category.
  • Working with leaders to determine specific requirements is something I've done before.
  • Successfully developed and managed site-based and online training programs by a knowledgeable Training Specialist.
  • Digital Learning Specialist is a hardworking and dependable Digital Learning Specialist who excels at data analysis and risk assessment.
  • Student pursuing a Education and Training degree who is eager to contribute developed knowledge in the role of Digital Learning Specialist.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Looking forward to taking on a new challenge with a successful team.
  • Strong technical skills and experience in budget management.

Accomplishments

  • Redesigned the mobile eLearning interface, leading to a 44% increase in mobile course completion rates.
  • Revamped the organization's eLearning material, reducing production time by 83% without sacrificing instructional quality.
  • Automated the certification renewal process through the LMS platform, lowering administrative overhead costs by $2 annually.
  • Utilized instructional design methodologies (ADDIE/Agile) and improved learning outcomes on ServiceNow courses by 69%.
  • Instituted a digital learning resource center, boosting self-paced learning engagement by 64% %.
  • Delivered a comprehensive onboarding process with localized content across 17 countries, improving onboarding completion rates by 53%.
  • Designed and implemented a Blended Learning model, cutting overall training program costs by $6, while keeping the learner completion rate above 28%.
  • Developed and deployed customized learning paths which resulted in an increase in employee knowledge retention by 23%.
  • Integrated localization workflows for eLearning deployment, reducing course translation costs by 23% without delaying project timelines.
  • Implemented just-in-time learning strategies leveraging a mobile-optimized platform, reducing knowledge gaps by 19%.

Affiliations

  • Certified member of the eLearning Industry community, specializing in effective localization strategies
  • Inductee in the Digital Learning Academics Association advancing personalized digital pathways since 2019
  • Member of the Technology Affinity Group (TAG) focused on leveraging digital tools for better education solutions
  • Collaborated in chapter events for mobile learning innovations as a part of the Mobile Learning Association
  • Active member of the National Distance Learning Association (NDLA) supporting initiatives that promote measurable learner engagement
  • Member of the Chartered Institute of Professional Development (CIPD) with an emphasis on sustainable course completion strategies
  • Member of the International Society for Performance Improvement (ISPI), focusing on enhancing learning efficiency
  • Key participant in the International Association for Continuing Education & Training (IACET), focusing on certification achievement standards
  • Member of the Learning and Performance Institute (LPI), specializing in digital learning trends
  • Affiliate with the Learning Development Accelerator (LDA) tackling microlearning design concepts globally

Certifications

  • Certified Business Analysis Professional (CBAP)
  • American Academy of Financial Management (AAFM)
  • Project Management Professional (PMP)
  • Certified eLearning Development Professional (CeLP) – Cedar Works
  • Project Management Professional (PMP) - PMI
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microlearning Design Certificate – method 2018
  • Apple Certified Associate (ACA)
  • ServSafe

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