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Skills

  • Agile Instructional Design Processes
  • Collaborating with subject matter experts (SMEs)
  • Business Administration
  • Finance
  • First Aid/CPR
  • Course Standardization Across Regions
  • Video instruction
  • RFI Scanners
  • Course Feedback and Evaluation
  • Security systems

Work Experiences

  • Oversaw the creation of training materials such as manuals, operating procedures, and employee handbooks.
  • Used simulations, team exercises, and group discussions to increase training program engagement.
  • Created and led workshops coaching team members in how to create, launch, and promote learning material for internal departments.
  • Contributed to 5-hour decrease in search time.
  • Double-checked student and instructor absences, attendance records, and overall performance in tracking systems.
  • Continued to train end users in new applications while cross-training on procedure devices.
  • Designed Blended Learning models.
  • Collaborated with IT teams.
  • Achieved a 44% reduction in manual task effort.
  • Kept track of training expenses and prepared budget reports to justify them.

Summaries

  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Bringing 12 years of Education and Training experience, as well as Jira expertise.
  • Personable Digital Learning Specialist who can contribute to employee-centered training goals by leveraging 14 years of experience.
  • Through successful training initiatives, we are committed to improving employee performance, work quality, and team productivity.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Professional with a personable style and a thorough approach who is decisive and disciplined.
  • Collaboration and strategic problem-solving skills, as well as a passion for boosting team morale through effective orientation and training materials.
  • Ability to recognize framework issues and integrate standard solutions to achieve category.
  • Expert in system with a strong aptitude for optimized and automated.
  • ITIL certified

Accomplishments

  • Leveraged gamification to increase learner engagement, improving completion rates for compliance courses by 72% %.
  • Achieved a 74% reduction in instructor-led training sessions by shifting to a fully digital learning environment.
  • Created on-demand, mobile-friendly eLearning resources, which reduced helpdesk queries and technical support requests by 36% %.
  • Guided the introduction of a Blended Learning framework that cut training session times by 4 hours while maintaining learner proficiency standards.
  • Automated the certification renewal process through the LMS platform, lowering administrative overhead costs by $2 annually.
  • Coordinated with IT and development teams to streamline course authoring tools, reducing development time on custom eLearning projects by 48%.
  • Redesigned the mobile eLearning interface, leading to a 44% increase in mobile course completion rates.
  • Implemented adaptive learning features that personalized user experiences, leading to a 54% improvement in learner assessment scores.
  • Led the adoption of a digital learning ecosystem that ensured AICC/SCORM compliance, reducing external consultant costs by $11.
  • Incorporated gamification elements to the LMS, increasing average learner course completion rates by 77%.

Affiliations

  • Contributor to the Global Human Capital Talent Network (GHCTN) with involvement in developing certification course structures
  • Member of the eLearning Guild (Learning Guild) with participation in annual xAPI workshops
  • Certified member of the eLearning Industry community, specializing in effective localization strategies
  • Member of the Chartered Institute of Professional Development (CIPD) with an emphasis on sustainable course completion strategies
  • Member of the Association for Talent Development (ATD)
  • Certified with the International Association of Directors of Learning (IADL) for employee development in technical roles
  • Active engagement with the Education Technology Industry Network (ETIN) within 2017 to stay current with cross-platform tools
  • Affiliate with the Learning Development Accelerator (LDA) tackling microlearning design concepts globally
  • Certified member of the Society for Human Resource Management (SHRM)
  • Inductee in the Digital Learning Academics Association advancing personalized digital pathways since 2019

Certifications

  • First Aid/CPR
  • Certified Webinar Specialist – Summit Group 2024
  • Google for Education Certified Trainer – initiative 2015
  • Train-the-Trainer Certificate – metric Phoenix
  • Advanced E-Learning Instructional Design – program
  • Microsoft Office Specialist (MOS)
  • Certified Public Accountant (CPA)
  • SAP Certified Application Associate
  • IBM Certified Specialist – Learning Management System Administration
  • Certified eLearning Development Professional (CeLP) – Cedar Works

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