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Skills

  • Order processing
  • Regulatory compliance
  • Energy Usage Analysis
  • Revenue generation
  • Merchandising expertise
  • Communications
  • Problem resolution
  • Electric vehicle (EV) ecosystem insights
  • Business operations
  • Operational improvement

Work Experiences

  • Created and used initiative reports to assist leadership in making key decisions and exceeding operational goals.
  • Achieved a 26% performance improvement.
  • Met with current and potential customers to assess their needs and make recommendations for the best program solutions.
  • Deployed at 14 charging stations.
  • Cut maintenance costs by $10 annually.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Boosted user engagement on charging station app by 19%.
  • Delivered regular performance reports to senior leadership.
  • Designed an advanced real-time monitoring solution.
  • Acquired 8 new customers, resulting in 17% revenue for the team.

Summaries

  • Boosted customer satisfaction.
  • Achieved a 72% reduction in downtime.
  • Costs were consistently reduced while profits were increased.
  • Aiming to deliver similar results to forward-thinking companies.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Boosted team morale.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Achieved a 72% reduction in response time.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Analyzed historical charging data and provided actionable insights that led to a 42% workflow improvement for the asset management team.
  • Delivered 57% increase in customer satisfaction by instituting a support feedback loop involving customer touchpoints and engineering teams.
  • Trained over 17 technicians and safety officers on updated safety protocols, fostering a stronger, compliance-driven operational culture.
  • Reduced energy consumption by 16% via introducing power-efficient charging practices in collaboration with the engineering team.
  • Collaborated with team of 8 in the development of procedure.
  • Collaborated with city planners to increase charger density by 36%, directly enhancing accessibility in underserved areas.
  • Restructured team workflows and implemented advanced diagnostic tools, reducing issues resolution times by 72% and minimizing station downtime.
  • Negotiated vendor contracts that reduced equipment costs by 35% while ensuring high-quality maintenance and service support.
  • Worked with cross-functional teams to roll out standard at 10 locations, enhancing energy efficiency by 30% over several months.
  • Streamlined the entire service escalation process by creating a robust internal ticketing system that improved resolution rates by 80%.

Affiliations

  • Technical Committee for ISO ITIL on Electric Vehicle Charging
  • Freemason
  • International Association of Electrical Inspectors (IAEI)
  • National Electric Transportation Infrastructure Group
  • Electric Vehicle Charging Forum Speaker at method
  • Association for Smart Charging Infrastructure Innovation (ASCI)
  • Lions Club
  • Institute of Electrical and Electronics Engineers (IEEE) – Energy and Power Societies
  • American Medical Informatics Association
  • Clean Energy Council – Certified Electric Charging Expert

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Electrical Contracting Professional (CECP) Power BI
  • Energy Storage Systems (ESS) Certification
  • Contract Management and Negotiation Certification – Northwind
  • ServSafe
  • Certified Electric Vehicle Infrastructure Training Program (EVITP)
  • Salesforce
  • Certified Facilities Energy Professional (FEP) Lakeside Partners
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)

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