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Skills

  • Process improvement
  • Communications
  • Strategic planning
  • Charging infrastructure deployment
  • Cost-saving initiative design
  • Customer relations
  • Miscellaneous expertise
  • Process equipment
  • Cross-functional team collaboration
  • Account development

Work Experiences

  • Aimed at integrating AI-driven diagnostics.
  • Achieved a 55% reduction in operational costs.
  • Designed an advanced real-time monitoring solution.
  • Completed within the past year.
  • Championed a cross-departmental initiative.
  • Achieved results in the first three years.
  • Achieved a $16 reduction in electricity costs annually.
  • Cut station maintenance times by 49%.
  • Boosted user engagement on charging station app by 19%.
  • Collaborated with compliance on solar panel integration.

Summaries

  • Collaborated successfully with cross-functional teams to reduce energy usage by 85% and enhance charging station energy efficiency across Portland.
  • Boosted customer satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Within Miscellaneous, senior Lead Charging Specialist and outstanding performer in strategic planning and data analysis.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Talented sales representative with a proven track record of generating leads and over 15 years of experience.
  • Professional with client relations and quality assurance expertise who is organized and resourceful.
  • Lead Charging Specialist with 12 years of successful quality assurance and stakeholder engagement experience.
  • Accomplished Lead Charging Specialist with a talent for reducing charging station downtime through predictive maintenance, achieving cost savings of $16 annually.

Accomplishments

  • Restructured team workflows and implemented advanced diagnostic tools, reducing issues resolution times by 72% and minimizing station downtime.
  • Spearheaded adoption of Tableau at 9 stations, improving data collection for predictive maintenance, reducing downtime by 48%.
  • Led troubleshooting and repair efforts resolving 45% of technical failures within 6 months, minimizing customer impact.
  • Implemented standardized safety protocols across charging sites, resulting in 3 consecutive months of incident-free operations.
  • Implemented fleet-wide monitoring protocols that boosted charger uptime by 65%, while also lowering the maintenance budget by 8.
  • Established new SOPs (Standard Operating Procedures) for ServiceNow, ultimately reducing installation errors at new sites by 76%.
  • Managed installation of 3 electric vehicle charging stations across Seattle, consistently delivering 31% uptime.
  • Reduced energy consumption by 16% via introducing power-efficient charging practices in collaboration with the engineering team.
  • Consistently met or exceeded installation deadlines for projects at over 16 locations in a Denver, completing ahead of schedule by 57%.
  • Established a comprehensive safety training program for 10 employees, reducing accident rates by 18% over one year.

Affiliations

  • Jaycees
  • Project Management Institute
  • Electric Vehicle Charging Maintenance & Safety Alliance
  • Founding Member, Atlanta EV Charging Infrastructure Coalition (EVCIC)
  • Association of Information Technology Professionals
  • Smart Electric Power Alliance (SEPA)
  • National Electrical Contractors Association (NECA)
  • American Marketing Association
  • EV Infrastructure Taskforce Member – Leading network deployment strategy
  • American Society of Safety Professionals

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Electric Utility Fundamentals and Insights Program
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Sustainable Transportation Professional (CSTP)
  • Professional Energy Manager (PEM) Certification
  • Electric Vehicle Supply Equipment (EVSE) Installer Certification Vantage
  • Certified Public Accountant

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