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Skills

  • Financial reconciliations
  • Cross-selling products and services
  • Analytics and Performance Metrics Analysis
  • Budgeting and financial oversight
  • Project organization
  • Process improvement
  • Team building
  • Check-In/Check-Out Procedure Efficiency
  • Emergency Situations Handling
  • Cash Handling

Work Experiences

  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Actively engaged in hotel charity events.
  • Assisted in the creation of a welcome guide that condensed personalized recommendations, which improved local service ratings by 20%
  • Oversaw 18 members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention.
  • Collaborated with maintenance teams to consistently hit 15% completion of room readiness prior to guest check-in deadlines.
  • Coordinated meetings and events for over 16 guests.
  • Achieved results within the first 18 months post-launch.
  • Aligned with Northwind aesthetic standards.
  • Coordinated closely with the executive chef.
  • Achieved a 24% express checkout efficiency rate.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a marked reduction in check-in process times.
  • Possessing a complete dedication to guest satisfaction.
  • With prompt service and diplomatic communication, well-versed in mitigating customer dissatisfaction.
  • Within Miscellaneous, senior Hotel Staff Member and outstanding performer in strategic planning and budget management.
  • Friendly and efficient Front Desk Agent with good phone, computer, and office equipment skills.
  • Mathematical prowess and the ability to manage all front-office operations.
  • Hotel Staff Member is a multi-talented Hotel Staff Member who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Monitored guest feedback and implemented actionable improvements, raising the average review score by 29% on Power BI.
  • Developed safety training programs and protocols, ensuring a 71% compliance rate with health and safety guidelines during two years.
  • Documented and resolved system which led to method.
  • Actively tracked and reported Key Performance Indicators (KPIs) for hotel operations, achieving on-target performance in guest satisfaction, occupancy, and revenue.
  • Coordinated between departments to manage 5 successful functions and event bookings for VIP guests, ensuring a 64% satisfaction rate.
  • Monitored room inventory levels, optimizing availability for peak seasons and increasing occupancy rate by 71%.
  • Reduced housekeeping errors by implementing a task management system, helping decrease complaints related to room cleanliness by 38%.
  • Negotiated vendor contracts for catering and facilities management, reducing costs by 68% while maintaining high service quality.
  • Managed property-wide security during framework, ensuring guest safety and coordinating with emergency services for swift resolution.
  • Implemented cost-saving initiatives in housekeeping, reducing supply expenditure by 8 annually while maintaining guest satisfaction.

Affiliations

  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • National Event Staffing Association (NESA) - Active Event Organizer
  • Hospitality Sales and Marketing Association International (HSMAI) Member
  • Certified Hotel Industry Analyst (CHIA) – Completed in 2015
  • Local Chamber of Commerce – Participation in tourism/hospitality committee
  • Global Business Travel Association (GBTA) - Hotel and Venue Operations Seminar attended
  • Lions Club
  • Society of Human Resource Management
  • Certified Hospitality Accountant Executive (CHAE) – Attained in 2024

Certifications

  • Certified Hospitality Sales Professional (CHSP) - Harbor & Co.
  • Hotel Security Certification - Brightline
  • Certified Hospitality Supervisor (CHS), Harbor & Co.
  • Project Management Professional (PMP)
  • Hospitality Tech Essentials Certification (HTEC) - Lakeside Partners
  • OSHA General Safety Certification - Vantage
  • Salesforce
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Conflict Resolution for Hospitality Professionals - framework

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