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Skills

  • Action planning for technical issue mitigation
  • Downtime minimization strategies
  • Collaboration with security and surveillance teams
  • Preventive maintenance scheduling
  • Relationship development
  • Gaming machine repair processes
  • Operational improvement
  • Customer service
  • Foodservice experience
  • Project organization

Work Experiences

  • Complied with state and federal gaming regulations.
  • Collaborated with manufacturers like Northwind.
  • Transported Microsoft Excel to three years customer locations.
  • Assisted the marketing team with promotional events.
  • Assisted the marketing team in setting up promotional events using custom-themed slot machines, drawing an additional 3% customer traffic.
  • Cleaned and repaired gaming equipment to maintain performance levels and serve 12 customers per day.
  • Analyzed equipment age and usage.
  • Collaborated with security and surveillance departments to detect and resolve incidents of machine tampering, resulting in a 77% reduction in fraud cases.
  • Was in charge of collecting fees for services and games, as well as managing $9 in cash on a daily basis while adhering to North Carolina gambling laws.
  • Collaborated with IT and network teams to connect slot machines to the central tracking system, reducing reporting discrepancies and optimizing payout record management.

Summaries

  • Achieved results over 2023.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Boosted department repair capacity by 64%.
  • Graceful initiative professional with strategic planning and performance reporting expertise.
  • Calibrated slot machine payout percentages.
  • Costs were consistently reduced while profits were increased.
  • Contributed to a 16% increase in first-time fix success rate.
  • Award-winning Slot Machine Technician with Top Performer recognition for maintaining an outstanding machine uptime rate of 65% over several months.
  • Adept at monitoring trends in machine malfunctions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Organized and documented maintenance logs for over 4 gaming machines to comply with gaming authorities and internal audit requirements.
  • Collaborated with team of 15 in the development of method.
  • Minimized slot machine malfunctions during high-traffic periods by conducting pre-day maintenance checks, reducing breakdowns by 44%.
  • Trained 14 junior technicians in advanced troubleshooting techniques, increasing the team's repair speed by 43%.
  • Reduced operational costs by negotiating with vendors and sourcing machine parts at a 74% lower cost, saving $6 annually.
  • Streamlined the slot machine repair tracking system, reducing repair completion times by 17%.
  • Analyzed data patterns from machine performance logs leading to the early detection of 9 major potential breakdowns.
  • Partnered with customer service teams to ensure slot malfunctions were handled swiftly without impacting player experience.
  • Led the technical team in maintaining escrow and ticket-in/ticket-out systems for 2 slot machines, ensuring no financial discrepancies.

Affiliations

  • Association for Computing Machinery
  • Casino Gaming Systems Technicians Network (CGSTN)
  • Association of Gaming Equipment Manufacturers (AGEM)
  • International Association of Administrative Professionals
  • National Association for Gaming Technicians (NAGT)
  • International Brotherhood of Electrical Workers (IBEW) - Electronics Maintenance
  • Technical Standards Committee for Slot Machines - Lean Compliance
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Hardware Certification Program for Slot Machines 2024

Certifications

  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Licensed Slot Machine Technician - Massachusetts
  • Certified Gaming Service Technician - National Indian Gaming Association (NIGA)
  • Certified Casino Gaming Technician (CCGT) - Cedar Works
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Gaming Device Security Certification - standard
  • Gaming Regulatory Compliance Certification - National Center for Responsible Gaming (NCRG)
  • CompTIA A+ Technician
  • Random Number Generator (RNG) Integrity Specialist Certification - Harbor & Co.

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