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Skills

  • Cross-platform testing
  • Communications
  • Continuous Integration and Continuous Deployment (CI/CD)
  • Operational improvement
  • Customer satisfaction tracking
  • Post-release defect reduction
  • Bug tracking systems (system, metric, system)
  • Automation knowledge
  • Vericode experience
  • MS Office

Work Experiences

  • Evaluated software bugs and documented my findings, as well as resolution techniques, for distribution to Quality Assurance Software Network Testers.
  • Applied ISTQB practices to efficiently track and resolve bugs, contributing to Employee of the Year received for product quality improvement in 2017.
  • Achieved a 26% decrease in critical bug re-occurrences.
  • Automated initiative tests.
  • Conducted root cause analyses for network service interruptions, identifying key network weaknesses and reducing downtime by 16%.
  • Decreased post-release defects by 7 in 2015.
  • Achieved recognition in 2018.
  • Collaborated with stakeholders to define acceptance criteria for new features leading to an 5 increase in customer satisfaction by ensuring feature reliability.
  • Collaborated with product management to refine specifications, raising test coverage to 65% while complying with category standards.
  • Achieved a 27% reduction in post-deployment issues.

Summaries

  • Competent in preparing risk-based test plans for diverse global environments, contributed to a 48% decrease in defects across geographically distributed systems.
  • Desire to apply skills to a new role at Brightline with room for advancement.
  • Adept at integrating automated testing tools.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Adept at utilizing stress and load testing.
  • Process and initiative software expertise demonstrated over 13 years of experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Quality Assurance Software Network Tester with 16 years of successful workflow optimization and performance reporting experience.
  • Achieved Outstanding Service Award for excellence in QA.
  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.

Accomplishments

  • Reduced manual regression testing time by 41% by implementing a data-driven automated test suite with process.
  • Resolved product issue through consumer testing.
  • Reviewed network configurations and applied stress-testing methodologies, leading to a 81% improvement in bandwidth usage and system performance.
  • Documented and resolved procedure which led to process.
  • Validated network security protocol adherence through testing for vulnerabilities that reduced security incidents by 23% within the past year.
  • Collaborated with cross-functional teams to develop test strategies, improving feature delivery times by 20% through early detection of defects.
  • Played a key role in certifying compliance with program, strengthening the company’s market position in secure product development.
  • Monitored and improved the execution of procedure tests on a Chicago-based project, contributing to an 15 increase in operational efficiency.
  • Achieved a 76% reduction in customer-reported network issues by developing and executing test cases specifically targeting identified weak points in the architecture.
  • Designed a targeted risk-based testing approach, which enabled the team to efficiently focus testing resources, leading to a 3 fewer post-release issues.

Affiliations

  • Part of the Software Assurance Forum for Excellence in Code (SAFECode)
  • Jaycees
  • Certified in Regression Testing Strategy through ASQ (American Society for Quality)
  • Society of Women Engineers
  • Contributor to the Test Automation Bazel Community of Practice
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Toastmasters
  • Active participant in the International Test Automation Alliance
  • Certified Docker Associate with membership in the Kubernetes and Cloud Native Conference (KubeCon)

Certifications

  • First Aid/CPR Certified
  • Microsoft Certified: DevOps Engineer Expert - Ironclad Systems
  • ITIL 4 Foundation Certificate – Cedar Works
  • CompTIA Network+ - Meridian
  • Amazon Web Services (AWS) Certified Solutions Architect - Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • GCIH: GIAC Certified Incident Handler – Northwind
  • Certified Information Systems Auditor (CISA) - Summit Group
  • Certified Public Accountant
  • Certified in Risk and Information Systems Control (CRISC) - Vantage

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