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Skills

  • Business operations
  • Bilingual in Mandarin
  • Quick learner
  • Results-oriented
  • Communications
  • Computer literate
  • Product ordering
  • Team management
  • Financial records and processing
  • Relationship development

Work Experiences

  • Created budgets and prepared quotes for new products and services.
  • Process helped me achieve $185,000.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Answered an average of 18 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Oversaw quality programs aimed at reducing late compliance activities.

Summaries

  • Assistant Night Manager with 4 years of successful risk assessment and performance reporting experience.
  • Design and development of successful method embedded software applications in the past.
  • Clear understanding of cross-functional collaboration and data analysis as well as quality assurance training.
  • With expert clinical knowledge and abilities, clear verbal and written communication skills, and sound judgment, this person is team-oriented and dependable.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Successfully led unit-based groups to improve care delivery and patient satisfaction.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.

Accomplishments

  • Enhanced interdepartmental communication processes during overnight shifts, resulting in a 51% boost in efficiency and reducing critical delays in workflow.
  • Conducted routine quality checks during night shift operations, achieving consistent compliance with corporate standards and health regulations.
  • Automated key aspects of night shift reporting and clerical tasks using Workday, reducing manual entry time and improving report accuracy.
  • Improved night shift training materials, leading to faster onboarding times for new hires and more effective cross-functional support during high-demand periods.
  • Installed new night shift reporting framework that reduced clerical errors by 66% for monthly reports, ensuring streamlined operations and reporting accuracy.
  • Assisted the General Manager with the development and rollout of policies that boosted employee satisfaction by 67%, resulting in improved team morale and retention.
  • Implemented cross-training programs across various departments, increasing versatility and cutting labor costs by 33% due to more efficient staff deployment.
  • Supervised and trained a team of 7 employees, providing continuous coaching and feedback to maintain operational excellence and customer satisfaction.
  • Managed emergency and safety protocols during night shifts, ensuring compliance with local regulations and maintaining a safe operation environment.
  • Led late-night team meetings to address common pain-points and foster team collaborations, resulting in 70% improvement in overall shift productivity.

Affiliations

  • National Association of Hotel Managers
  • Lions Club
  • National Emergency Management Association (NEMA)
  • Certified Revenue Management Executive (CRM) from HSMAI 2016
  • Jaycees
  • Professional Development Program for Shift Managers 2022
  • Institute of Hospitality (IOH)
  • Rotary International
  • International Facility Management Association (IFMA)
  • National Association of Social Workers

Certifications

  • Certified Hospitality Housekeeping Executive (CHHE) – (AHLEI)
  • First Aid & CPR/AED Certification – American Red Cross, 2019
  • ServSafe Food Handler Certification 2016
  • Incident Management Training - Northwind 2020
  • ServSafe
  • Leadership in Energy and Environmental Design Green Associate (LEED GA)
  • Certified Hospitality Facilities Executive (CHFE), AHLEI
  • Fire Warden Certification, process, 2020
  • Crime Prevention Through Environmental Design (CPTED) Certification, 2018
  • ISO 31000 Risk Management Certification - 2015

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