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Skills

  • Multi-Task Management
  • MS Office
  • Video technical expertise
  • Goal-oriented
  • Cross-functional collaboration
  • Process improvement
  • Public relations
  • Customer satisfaction
  • Employee mentoring
  • International markets understanding

Work Experiences

  • Coached and trained a team of 14 salespeople who were responsible for servicing system accounts.
  • Increased school registrations by over 10% with improved promotional approaches, outreach strategies, and parent engagement plans.
  • Reinvented how the team interacts with prospective clients by developing an innovative and creative sales pitch that was implemented into the sales team strategy in 2007.
  • Devised strategies to cut costs, modernize operations, and revamp procedures to improve the institution's operations.
  • Kept track of all accounts' budgeting, forecasting, expenditures, and performance.
  • By identifying needs, developing solutions, and delivering client-centered products, I was able to expand my customer base.
  • Was in charge of customer product implementation.
  • Answered 17 inbound calls per shift and generated quotes for callers by providing product and service information.
  • Kept up to date on the institution's policies and program offerings.
  • Looked into and resolved strategic issues that affected the operations of metric and initiative.

Summaries

  • Expert at identifying new sales opportunities and devising effective sales strategies by leveraging market and competitive research.
  • Experienced Account Manager with more than 3 years of experience.
  • Versatile Advertising Account Manager with experience working with a variety of companies to increase customer bases and revenue through high-quality advertising.
  • 13+ years of progressive experience working with method as a hardworking Senior Account Representative.
  • Team leader and business manager with strong attention to detail and a persuasive communication style.
  • Senior Admissions Representative with 2 years of successful workflow optimization and client relations experience.
  • Gained a thorough understanding of the target audience and competitors to develop effective marketing messaging.
  • Within Human Resources, senior Senior Admissions Representative and outstanding performer in strategic planning and stakeholder engagement.
  • Communication, multitasking, and conflict resolution skills are all important.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Actively communicated with prospective students and families, addressing inquiries within 18 hours, thus achieving a satisfaction rate of 83%.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Guided
  • Sales: Surpassed all sales goals by 25% for Mid-Atlantic region. Increased sales by metric over a two year period.
  • Advised
  • Collaborated with 16 external educational fairs, broadening the institution's exposure and resulting in a 47% increase in new applications from targeted regions.
  • Improved
  • Researched
  • Coached junior admissions staff on effective recruitment strategies, resulting in a 58% personal conversion rate improvement and team performance growth.
  • Monitored

Affiliations

  • Lions Club
  • Association for Supply Chain Management (APICS)
  • United States Distance Learning Association (USDLA)
  • Association of Information Technology Professionals
  • National Academic Advising Association (NACADA)
  • Enrollment Management Association (EMA)
  • American Counseling Association (ACA)
  • International Education Association (IEA)
  • Accrediting Council for Independent Colleges and Schools (ACICS)
  • Institute of International Education (IIE)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Data-Driven Admissions Strategies Certification - Coursera
  • Multicultural Recruitment Strategies Certificate - AACRAO
  • Global Education and Intercultural Certification - NAFSA
  • Account Management & Maintenance (AMM)
  • Cultural Competency in Admissions Certification - Cedar Works
  • Certified Higher Education Marketing Professional - American Marketing Association (AMA)
  • Diversity and Inclusion in Admissions Certificate - NACAC
  • Enrollment Management Certificate - American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Certified Education Planner (CEP) - American Institute of Certified Educational Planners

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