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Skills

  • Business operations
  • Vessel navigation
  • Budgeting and forecasting refueling operations
  • Equipment preventative maintenance
  • Flight deck equipment operational efficiency
  • Team management
  • Environmental regulation compliance during fueling
  • Process improvement
  • Hands-on aircraft maintenance support
  • Navigation device proficiency

Work Experiences

  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Processed 9 invoices and mailed documentation to clients each three years.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Averaged 5 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Welcomed, greeted, and assisted customers, generating $16 in 18 months revenue in a high-traffic store.
  • Used navigation equipment to verify the accuracy of the calculations and navigated vessel routes.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.

Summaries

  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 8 years.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Very knowledgeable about Jira, as well as system competitors and offerings.
  • Bring extensive high-call volume experience working with framework consumers spanning 7 years.
  • Dedicated to exceeding expectations and leading the team to success.
  • Hardworking Aviation Boatswain's Mate - Handling with 7 years of telecommuting experience meeting customer needs.
  • Customer Service Representative with 3 years of retail experience in fast-paced, team-oriented environments.
  • Salesforce and system techniques have been taught to me.
  • Prepared to perform Aviation Boatswain's Mate - Handling duties and add value to a hardworking crew.

Accomplishments

  • Enhanced situational awareness through close coordination with flight controllers, successfully managing over 11 helicopter recovery sequences.
  • Automated the equipment tracking process, reducing lost or misplaced inventory items by 82% and improving accountability in 2017.
  • Collaborated with team of 5 in the development of process.
  • Resolved product issue through consumer testing.
  • Integrated advanced communication systems during bad weather operations, achieving flawless aircraft launch and recovery under extreme conditions.
  • Implemented a new safety drill schedule that led to a 60% increase in crew readiness for on-deck emergencies.
  • Operated under tight constraints, maintaining mission schedules and ensuring zero delays for over 12 flight sorties during procedure.
  • Collaborated with logistics team to streamline refueling operations, reducing fuel wastage by 62% over the course of 2 months.
  • Developed an aircraft fueling checklist that reduced errors during high-pressure refueling by 41% and enhanced safety compliance.
  • Provided critical crisis response during flight deck emergencies, preventing potential asset damage, and safeguarding personnel during 2015.

Affiliations

  • American Helicopter Society International (AHS)
  • Society of Flight Test Engineers (SFTE)
  • Jaycees
  • American Marketing Association
  • Tactical Operations Professionals Association (TOPA)
  • Aircraft Owners and Pilots Association (AOPA)
  • International Association of Emergency Managers (IAEM)
  • Naval Aviation Logistics Command Management Information System (NALCOMIS)
  • Lions Club
  • National Association of Social Workers

Certifications

  • Salesforce
  • Fleet Logistics Support Wing (FLSW) Operations Certification
  • Transportation Worker Identification Credential (TWIC)
  • Advanced Helicopter Operations and Safety Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Joint Aviation Authorities (JAA) Class Handling Certification
  • Certified Aviation Manager (CAM)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Introduction to Naval Aviation Certification (NAC)

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