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Skills

  • Process improvement
  • Regulatory compliance
  • Handle client complaints diplomatically
  • Manicure and pedicure treatments
  • Inventory controls
  • MS Office
  • Customer service
  • Budgets
  • Customer education
  • Supervision

Work Experiences

  • Client relations and Tableau use were successfully initiated and implemented to modernize services and increase profits by 18%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Kept track of weekly supply and inventory requirements and placed regular orders totaling $7.
  • Assisted clients in selecting nail care products.
  • Contributed approximately $11 quarterly.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated with management to introduce SAP.
  • Consistently achieved monthly sales targets by promoting retail products and professional treatments.
  • Conducted in-depth consultations with customers.
  • Oversaw the delivery of program project by framework team, which resulted in program.

Summaries

  • Outgoing, adaptable, and flexible.
  • Applied high-quality techniques.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with management on new product lines.
  • Customer service oriented, hardworking, and dependable.
  • Manicurist with experience in both manicures and pedicures.
  • Consistently recognized by customers for outstanding service.
  • Consistently upsold services.
  • Personal and talkative, with a strong commitment to professionalism, productivity, and excellent customer service.
  • Consistently handling tight scheduling demands.

Accomplishments

  • Organized and led in-house workshops for advanced nail art techniques, contributing to overall team skill development.
  • Monitored customer feedback and suggested service adjustments, maintaining consistent category star reviews across digital platforms.
  • Implemented an efficient booking system that improved appointment scheduling by 52% during high-traffic times.
  • Instrumental in launching a referral program that increased client referrals by 34% in 2019.
  • Successfully resolved client service issues, maintaining a customer satisfaction rate of 28% over a two years.
  • Contributed to the salon's rebranding, which resulted in an 37% increase in first-time client appointments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Boosted monthly revenue by 34% through timely implementation of upselling techniques.
  • Redesigned the nail care menu which resulted in a 36% increase in add-on service bookings.
  • Designed and promoted seasonal campaigns that boosted foot traffic by 64% during holiday periods.

Affiliations

  • American Society of Safety Professionals
  • Beauty Industry Professionals Association (BIPA)
  • National-Interstate Council (NIC) of State Boards of Cosmetology
  • Society of Women Engineers
  • Women in the Nail Industry (WINI)
  • Multilingual Beauty and Cosmetology Networking Group
  • Global Nail Federation
  • The Hand and Nail Harmony Certification Membership
  • Association for Computing Machinery
  • Project Management Institute

Certifications

  • Salon Business Development Certification by metric
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Decorative Nail Art Mastery by Vantage
  • Apple Certified Associate (ACA)
  • CPR and First Aid Certified by American Red Cross
  • UV Gel Nail System Certification by Cedar Works
  • Professional Manicurist Training Certification by procedure
  • Certified Nail Technology and Design Instructor by Ironclad Systems

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