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Skills

  • Client relationship building
  • Staffing and scheduling
  • Financial Management
  • Process improvement
  • Staff training and development
  • First Aid/CPR
  • Budgeting
  • Customer Touchpoint Management
  • Customer problem resolution
  • Business Administration

Work Experiences

  • Collaborated with detailers to uphold high service standards, improving the average customer review score to 9/5 stars.
  • Saved $18 per two years by negotiating rates and delivery times with vendors.
  • Consistently trained 13 employees through implemented and improved to reduce loss and increase sales.
  • Aligned service with individual needs.
  • Achieved 41% higher satisfaction.
  • Boosted daily sales activity.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Assisted in monthly inventory reconciliation, reducing discrepancies by $6 annually.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Costs were consistently reduced while profits were increased.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Dedicated to providing high-quality services and products.
  • Assisted in vendor supply chain operations.
  • Sales Porter is a multi-talented Sales Porter who is consistently rewarded for planning and operational improvements.
  • Accomplished in reducing bottlenecks at sales events.
  • Achieved 4/5 stars.
  • Achieved a 29% increase in dealership referral rates.
  • Achieved a 46% boost in daily throughput.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Modified parking layouts based on traffic data analysis to optimize daily operations, improving lot traffic flow by 72% during busy times.
  • Monitored and optimized inventory control measures, reducing vehicle retrieval time by 31% and improving checkout experience.
  • Collaborated with vehicle detailers to streamline turnaround time, raising the department's average customer satisfaction rating to 9/5 stars.
  • Implemented lot monitoring systems that facilitated immediate identification of misplaced vehicles, improving retrieval success rate by 75%.
  • Awarded Employee of the Month for consistently surpassing performance targets, reducing customer wait time by 31% over several months.
  • Contributed to a smoother lot operation by reorganizing the vehicle flow during high-traffic times, reducing customer lead time by 14 minutes.
  • Collaborated with departmental heads to maintain optimal vehicle inventory, which resulted in an overall reduction of logistics errors by 23%.
  • Partnered with sales and service teams to ensure seamless vehicle delivery process and customer handoff, leading to a 69% increase in repeat business.
  • Identified recurring inventory challenges and suggested software upgrades, reducing errors by 33% annually.

Affiliations

  • Vehicle Management and Analysis System (VMAS) Certification
  • National Institute for Automotive Service Excellence (ASE)
  • National Auto Auction Association (NAAA)
  • Automotive Aftermarket Association (AAA)
  • Lions Club
  • Automotive Service Professionals Network (ASPN)
  • National Safety Council - Automotive Division
  • Jaycees
  • National Automotive Technicians Education Foundation (NATEF)
  • National Association for Fleet Managers (NAFM)

Certifications

  • Certified Automotive Technician (CAT) - process
  • Certified CRM Professional - procedure 2015
  • Certified Auto Detailing Specialist (CADS) - procedure
  • Certified Lot Manager - initiative 2019
  • Certified Automotive Leasing Professional (CALP) - method
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Vehicle Relocation Specialist Certification - Vantage
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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