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Skills

  • Special education
  • Group therapy facilitator
  • Data accuracy and GDPR compliance
  • Diverse groups presentations
  • Category equipment
  • Team building
  • Data-driven decision making
  • Client relationship management (CRM) software proficiency
  • Supervision
  • Client intake system improvement

Work Experiences

  • Distributed digital referral materials.
  • Devised a strategic referral marketing plan.
  • Created life-changing outcomes.
  • Achieved 51% increase in referrals.
  • Collaborated with education and healthcare providers.
  • Analyzed referral traffic data to identify trends, optimizing outreach towards parents most in need of services.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Developed and implemented a parent referral network, increasing community engagement by 84% in Chicago, streamlining communications across multiple platforms.
  • Assessed parent satisfaction via category.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Analytical and resourceful Parent Referral Specialist.
  • Adept School Counselor with 14 years of experience counseling students on mental health, academics, and interpersonal issues.
  • Dedicated Parent Referral Specialist with expertise in a variety of counseling therapies, including substance abuse, grief, and domestic violence.
  • Consistent in achieving the counseling program's objectives.
  • Parent Referral Specialist is a multi-talented Parent Referral Specialist who is consistently rewarded for planning and operational improvements.
  • Students' socioeconomic and cultural differences are taken into account.
  • Authored new referral protocols.
  • Exceptional at achieving the goals of the counseling program by providing students with preventative education, advocacy, mediation, and counseling.

Accomplishments

  • Utilized process to track and analyze parent interactions, resulting in a data-driven approach to program improvements.
  • Increased resource referral efficiency by 66% by digitizing intake and assessment forms, improving the overall process for both parents and social workers.
  • Reduced intake processing time by 35% by optimizing system workflows and automating manual steps in the referral process.
  • Trained a team of 7 referral specialists on how to manage high-volume intake periods, resulting in improved client satisfaction metrics by 20%.
  • Referred over 14 families to key mental health services, leading to increased community emotional well-being in Portland.
  • Documented and resolved program which led to system.
  • Conducted outreach efforts in under-served communities, leading to a 74% increase in program enrollment and service use.
  • Resolved product issue through consumer testing.
  • Monitored and adjusted referral strategies to reflect changes in community demands, ensuring resources were distributed equitably across the service area.
  • Built a strong referral network of over 16 community partners, optimizing resource provision across Chicago.

Affiliations

  • National Head Start Association (NHSA)
  • Children’s Defense Fund (CDF) – Affiliate
  • Lions Club
  • Society for Research in Child Development (SRCD)
  • Center for Family Strengthening – Board Member metric
  • Family-Centered Early Support Advocacy Alliance
  • Family Engagement Consortium
  • National Association for Family Child Care (NAFCC)
  • National Coalition for Parent Involvement in Education (NCPIE)
  • National Council on Family Relations (NCFR)

Certifications

  • Project Management Professional (PMP)
  • ADHD Parent Coaching Certification - Cedar Works
  • Certified Parent & Family Coach (CPFC) - Parent Coach Institute
  • Nonprofit Management Certification - metric
  • Certified Case Manager (CCM)
  • CompTIA Security+
  • CompTIA Network+
  • Certified Educational Advocate (CEA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant

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