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Skills

  • Student progress reporting
  • Data-driven decision making
  • Documenting and tracking client inquiries
  • Client relationship management (CRM) software proficiency
  • Cross-functional team coordination
  • Group therapy facilitator
  • Empathy in client interactions
  • Team management
  • Customer satisfaction improvement (30% increase)
  • Digital engagement strategies

Work Experiences

  • Created life-changing outcomes.
  • Collaborated with Parent Referral Specialist to identify referral gaps.
  • Developed new support resources for families in need.
  • Developed and implemented a parent referral network, increasing community engagement by 84% in Chicago, streamlining communications across multiple platforms.
  • Devised a strategic referral marketing plan.
  • Added 14 new community resources in Atlanta.
  • Had an excellent attendance record and was always on time for work.
  • Developed a parent referral network.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Developed individualized referral plans.

Summaries

  • Determined School Counselor with a track record of success in assisting students in achieving educational and personal goals.
  • Automated communication reminders.
  • Adept at fostering lasting relationships.
  • Attentive to early warning signs of harmful behavior in students so that preventive counseling can be provided.
  • Achieved a 62% increase in referrals for process.
  • Time, schedules, and program objectives are all managed effectively.
  • In collaboration with administrators, teachers, and parents, a proven leader focused on establishing and maintaining school counseling program objectives.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Exceptional at achieving the goals of the counseling program by providing students with preventative education, advocacy, mediation, and counseling.
  • Dedicated Parent Referral Specialist with expertise in a variety of counseling therapies, including substance abuse, grief, and domestic violence.

Accomplishments

  • Documented and resolved program which led to system.
  • Improved service compliance by developing and enforcing standardized procedures for all referral documents and processes.
  • Utilized advanced knowledge of social service networks to provide timely and accurate parent referrals, improving service access for families in Raleigh.
  • Collaborated with state agencies to ensure all referrals met legal and compliance standards, resulting in zero audit findings for 2017.
  • Reduced intake processing time by 35% by optimizing system workflows and automating manual steps in the referral process.
  • Built a strong referral network of over 16 community partners, optimizing resource provision across Chicago.
  • Conducted outreach efforts in under-served communities, leading to a 74% increase in program enrollment and service use.
  • Developed marketing materials explaining referral processes, leading to a significant reduction in confusion and a 28% drop in follow-up queries.
  • Utilized process to track and analyze parent interactions, resulting in a data-driven approach to program improvements.
  • Increased resource referral efficiency by 66% by digitizing intake and assessment forms, improving the overall process for both parents and social workers.

Affiliations

  • Rotary International
  • Society for Research in Child Development (SRCD)
  • Project Management Institute
  • Association for Supervision and Curriculum Development (ASCD)
  • International Association of Administrative Professionals
  • Jaycees
  • Zero to Three (ZTT) – Active Member since 2019
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Federation of Families for Children's Mental Health (FFCMH)

Certifications

  • Certified Community Health Worker (CHW)
  • Certified Professional in Extended Family Support (CPEFS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Referral Specialist (CRS)
  • Cisco Certified Network Associate (CCNA)
  • Certified Educational Advocate (CEA)
  • CompTIA A+ Technician
  • Certified Community Outreach Professional (CCOP)
  • Certified Multicultural Competency for Human Services Professionals
  • Project Management Professional (PMP)

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