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Skills

  • Tax preparation
  • Customer satisfaction
  • Cross-functional team collaboration
  • Heavy lifting
  • Time management skills
  • Business Development
  • Building operations
  • Internal auditing
  • MS Office
  • Process improvement

Work Experiences

  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Responded quickly to customer concerns and resolved process issues using budget management and risk assessment.
  • Established
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Had planned ahead.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 12% or higher.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Analyzed and evaluated financial statements on a monthly and quarterly basis.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.

Summaries

  • Fluent in both English and Spanish.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a category position with a forward-thinking organization.
  • Service-driven
  • Versatile
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Highly effective in strategic planning, evaluating personnel performance, and putting in place top-notch strategies.
  • Customer service specialist with 17 years of system experience who is dedicated and detail-oriented.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Articulate
  • Dependable

Accomplishments

  • Implemented logistics optimization processes, resulting in annual cost savings of $122,000 while maintaining service quality.
  • Collaborated with vendors in strategic negotiations, reducing procurement costs by 29% and improving overall supply chain efficiency.
  • Managed and streamlined budgets for district operations, ensuring accurate allocations and cutting costs by $237,000 over 6 months.
  • Collaborated with team of 3 in the development of standard.
  • Designed and rolled out customer service training programs across the district, increasing customer satisfaction ratings by 84% over 6 months.
  • Applied Six Sigma-based QA methods, surpassing industry benchmarks by 49% and improving customer satisfaction scores.
  • Increased employee engagement across stores by fostering a proactive feedback culture, reducing turnover by 56%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced operational transparency by creating comprehensive performance dashboards, providing actionable insights that improved decision making by 60%.
  • Developed and coached internal talent through assessments, leading to a 39% faster promotion rate for high-potential employees.

Affiliations

  • American Business Women’s Association (ABWA) – Leadership Development Chapter
  • Jaycees
  • Certified Manager (CM) Association
  • Institute of Store Management Professionals (ISMP)
  • International Facility Management Association (IFMA)
  • National Association for Business Economics (NABE)
  • National Association of Professional Women (NAPW)
  • National Association of Social Workers
  • International Council of Nurses
  • Toastmasters

Certifications

  • ServSafe
  • Certified Retail Marketing Professional (CRMP)
  • Certified Digital Marketing Professional (CDMP) - 2021
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Retail Management Certification metric
  • Certified Sales Performance Manager - program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant

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