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Skills

  • 99.9% Uptime Management
  • Technical analysis
  • Supervision
  • Cloud Computing Familiarity (AWS, Microsoft Azure)
  • Relationship development
  • Servers expertise
  • Category equipment
  • Process improvement
  • Cloud network migration strategies
  • Problem resolution

Work Experiences

  • Collaborated with different departments to assess network needs, resulting in a customized upgrade plan that increased system redundancy and performance by 60%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted routine updates of networking software based on CPA protocols, improving overall system performance and endpoint security control.
  • Created standard operating procedures (SOPs) for network troubleshooting.
  • Coordinated with vendors to troubleshoot and resolve third-party service issues, cutting mean time to resolution by 59% across all critical systems.
  • Aided in forecasting for human resources.
  • Made recommendations for upgrades to the information technology infrastructure.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Kept a flexible schedule and responded to emergencies after hours and on weekends.
  • Answered 17 calls per one year to help customers with their questions and concerns.

Summaries

  • Achieved 67% faster time to network stability.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated with different departments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Demonstrated success in providing secure network environments.
  • Within Miscellaneous, senior Network Control Technician and outstanding performer in stakeholder engagement and quality assurance.
  • Achieved a 43% decrease in security incidents.
  • Collaborated with cross-functional teams.
  • Allocated bandwidth effectively.
  • Addressed critical third-party issues.

Accomplishments

  • Implemented wireless network configurations at Atlanta, which contributed to a $13 reduction in operational costs due to fewer service disruptions.
  • Proficiently managed troubleshooting workflows using Power BI, leading to a 23% faster resolution of ongoing network bottlenecks.
  • Collaborated with cross-functional teams to assess and plan for network scalability, improving system performance by 30%.
  • Designed and executed bandwidth optimization techniques that resulted in a 32% decrease in network congestion during peak hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with IT Security teams to integrate firewalls and encryption protocols, further securing the network and reducing vulnerabilities by 38%.
  • Developed custom network security protocols that ensured compliance with industry regulations, cutting system breach attempts by 59%.
  • Monitored bandwidth usage and made needed network adjustments, improving data throughput by 77% and minimizing interruptions during business-critical operations.
  • Managed a successful project to migrate 14 servers from physical to virtual, saving the company $2 in hardware costs.
  • Resolved product issue through consumer testing.

Affiliations

  • Affiliated with the International Association for Cryptologic Research (IACR)
  • Association of Information Technology Professionals
  • Supported network operations innovation via membership in the Open Compute Project (OCP)
  • International Association of Administrative Professionals
  • Engaged in community discussions within the Open Networking Foundation (ONF)
  • Active participation in the Professional Association for App Systems Networking (SANS)
  • Lions Club
  • Security expert affiliated with InfraGuard for network protection initiatives
  • Affiliated with the Global Wireless LAN Professionals Association (WLP)
  • Society of Women Engineers

Certifications

  • Microsoft Certified: Azure Administrator Associate
  • First Aid/CPR Certified
  • Telecommunications Industry Association (TIA) Certified Telecommunications Network Specialist (CTNS)
  • Certified Ethical Hacker (CEH)
  • Juniper Networks Certified Associate (JNCIA)
  • Aruba Certified Mobility Associate (ACMA)
  • Extreme Networks ENA Certification
  • Certified Public Accountant (CPA)
  • CompTIA Cybersecurity Analyst (CySA+)
  • Certified Business Analysis Professional (CBAP)

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