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Skills

  • Operational improvement
  • Regulatory compliance
  • Problem resolution
  • Vendor Negotiations
  • Event logistics planning
  • Business operations
  • Confidential Document Handling
  • Report analysis
  • Confidential data handling
  • Calendar management optimization

Work Experiences

  • Collaborated with HR on wellness initiatives.
  • Designed a workplace wellness program in collaboration with HR that boosted employee satisfaction by 68% and was endorsed by the COO.
  • Greeted visitors as they arrived, determined the nature and purpose of their visit, and directed them to the appropriate locations.
  • Created a standardized presentation format that streamlined COO reports for the executive board, improving clarity and data accessibility.
  • Anticipated COO priorities.
  • Oversaw a complex annual meeting with 17 presenters, 7 international attendees, and a $17 budget that included livestream production, remote location arrangements, and senior executive accommodations.
  • Coordinated logistics for the COO’s speaking engagements, securing $16 sponsorships from top-tier partners and exceeding attendee targets.
  • Coordinated the pre-planning of trips for Executive Assistant to the Chief Operating Officer's complex and frequently changing travel arrangements.
  • Used QuickBooks to create invoices, reports, and other deliverables on a monthly basis.
  • Developed a digital task tracking system that increased task completion efficiency by 69% across all departments reporting to the COO.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Automated COO approval workflows.
  • Supporting professional needs with well-organized precision is a track record.
  • Adept at optimizing administrative workflows.
  • Collaborated with cross-functional teams.
  • Achieved cost savings of $13 annually.
  • Collaborated with C-suite executives.
  • Anticipates the COO’s needs.
  • Adept at vendor negotiations, having successfully secured upgraded office systems within a budget of $113,000 and ensuring quality across operations.
  • Project management and data analysis are tasks that I am uniquely qualified to perform.

Accomplishments

  • Managed executive onboarding processes, training over 18 new hires in COO-specific procedures, contributing to a 57% reduction in turnover.
  • Collaborated with the IT team to ensure that all executive assistance technology, including CRM and video conferencing tools, was up-to-date and free of outages.
  • Implemented project management software to better track high-priority initiatives for the COO, contributing to 75% on-time project completion.
  • Negotiated and restructured the vendor contract for office supplies, yielding an annual cost savings of 5 for the company.
  • Successfully implemented approval workflow automation for the COO’s travel expense reports, decreasing processing time by 27%.
  • Utilized Salesforce to generate client insight reports, improving COO’s decision-making capabilities regarding strategic partnerships.
  • Ensured accurate and timely flow of information between the COO and cross-functional teams, enhancing program alignment by 17%.
  • Facilitated the planning and execution of framework, coordinating logistics for 14 attendees and staying within the designated budget of $17.
  • Awarded Employee of the Year for streamlining internal communications within C-level meetings and improving overall executive transparency by 41%.
  • Designed an executive dashboard for tracking company performance on key metrics, increasing COO visibility into framework by 52%.

Affiliations

  • International Facilities Management Association (IFMA)
  • Society for Human Resource Management (SHRM) - Affiliate Member
  • Association for Computing Machinery
  • National Association of Executive Secretaries and Administrative Assistants (NAESAA)
  • Rotary International
  • Women in Executive Leadership (WEL) – Board Member 2020
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Entrepreneur's Organization (EO) – Support Functions Chapter

Certifications

  • Certified Public Accountant
  • Salesforce
  • Data Protection Officer (DPO) Certification - IAPP
  • First Aid/CPR Certified
  • Notary Public Certification – Illinois
  • Project Management Professional (PMP)
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Project Management Professional (PMP) - Project Management Institute
  • ServSafe
  • Certified Public Accountant (CPA)

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