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Skills

  • Communications
  • Process streamlining
  • Service agreements
  • Process improvement
  • Team building
  • Customer service
  • Project management
  • Cross-functional team leadership
  • Market research
  • Client relationship management

Work Experiences

  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Conducted thorough home consultations and presented clear value propositions, leading to a 30% increase in repeat business.
  • Met with current and potential customers to assess their needs and make recommendations for the best procedure solutions.
  • Assisted management in determining pricing structures.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Conducted consistent follow-ups.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Achieved a 30% first-call resolution rate.
  • Achieved over 7% in client retention.
  • Collaborated with homeowners on customized solutions, leading to a $6 increase in overall service package sales.

Summaries

  • Attracted 5 new clients.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Achieved a 84% improvement in workflow efficiency.
  • Achieved sales conversion increases of over 42%.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Achieved results within 6 months.
  • Achieved first-contact problem resolutions of over 22%.
  • Within Miscellaneous, senior Home Service Consultant and outstanding performer in budget management and project management.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.

Accomplishments

  • Resolved product issue through consumer testing.
  • Enhanced team's knowledge on product installation for Jira, resulting in 70% faster completion and 0% service rework.
  • Led a team responsible for delivering home services, improving on-site job performance efficiency by 72%.
  • Co-developed training materials on method, expediting the training process for new hires by 37%.
  • Documented and resolved method which led to category.
  • Spearheaded the implementation of customer satisfaction surveys, gaining insights and implementing changes that improved ratings by 18%.
  • Proactively monitored and analyzed customer service metrics to identify areas for improvement, resulting in a 15% boost in positive feedback.
  • Reduced operating expenses by $15 through optimizing on-site service delivery techniques.
  • Trained junior team members on conflict resolution techniques, elevating team cohesion and leading to a 67% decrease in client complaints.
  • Delivered consultation presentations to prospective clients, resulting in closure rates of 71% for annual maintenance contracts.

Affiliations

  • Society of Women Engineers
  • Society of Human Resource Management
  • Certified Professional Consultant Association
  • National Association of Home Builders (NAHB)
  • Project Management Institute
  • Jaycees
  • Association of Professional Energy Analysts
  • International Association of Administrative Professionals
  • American Marketing Association
  • International Association of Home Service Professionals

Certifications

  • Certified Professional Maintenance Manager (CPMM)
  • ServSafe
  • Residential Energy Auditor Certification (Building Performance Institute)
  • Certified Aging-in-Place Specialist (NAHB)
  • Certified Building Envelope Professional (BPI)
  • Certified Technician Program (CEDIA)
  • Certified Home Improvement Professional (National Association of Home Builders - NAHB)
  • Customer Relationship Management (CRM) Certification
  • Certified HVAC Performance Verifier (RESNET)
  • Certified Residential Specialist (CRS)

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